Leslie Janine Gonzalez

Designed interactive dashboards to monitor customer retention, churn, conversion, and satisfaction KPIs. Analyzed customer behavior and developed analytical reports for internal stakeholders and the Inter-American Development Bank.

Designed and maintained Power BI dashboards integrating CRM, Excel, and multiple business data sources. Developed daily, weekly, and monthly analytical reports supporting operational performance tracking and strategic decision-making.

Activities and societies: Processed and analyzed social media posts using Python-based data processing pipelines; developed supervised Machine Learning models for depression detection; applied Transformer models for emotion-based text representations; conducted feature engineering, statistical analysis, and model evaluation.

Pursuing a Master of Science in Computational Sciences with a research project on automatic detection of depression in social media users using emotion-based approaches.

Academic stay abroad focusing on machine learning, natural language processing, information retrieval, and computer vision.

Diploma in Statistical Techniques and Data Mining covering database design, statistical models, forecasting, ANOVA, and data mining with Python.

Bachelor's degree in Applied Mathematics and Computing.