At CDK Global, I provide technical support and troubleshoot systems and software applications for dealership staff. I use my cross-department knowledge to identify customer issues and support first-contact resolution.
Previously at CDK Global, I was a Team Lead overseeing agents handling customer chats about vehicle purchases and dealership inquiries. I refined word tracks and processes, reviewed KPIs with team members, and managed schedules and time-off requests using software platforms.
At Live Person, I supported customers across platforms including Autotrader, Facebook, Apple Chat, dealership websites, and text messages. At Marietta Auto Sales, I handled calls, emails, and texts and assisted customers with vehicle selection.
