Open to opportunities

Jessica Heimberg

@jessicaheimberg

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Dedicated professional with diverse experience in customer service and care.

United States

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What I'm looking for

I am looking for a role that allows me to utilize my customer service skills while making a positive impact in people's lives.

I am a dedicated professional with a strong background in customer service and personal care. My experience as a Sales Associate at Toys 'R' Us has honed my skills in sales and customer interaction, allowing me to effectively meet the needs of clients while ensuring a positive shopping experience. Additionally, my role as a Personal Care Assistant at Southeastern Minnesota Center for Independent Living, Inc. has deepened my commitment to helping others, providing essential support and care to individuals in need.

Throughout my career, I have developed a diverse skill set that includes time management, effective communication, and proficiency in various software applications such as Microsoft Office. My educational background, with a Master's degree in Human Services and multiple degrees in Criminal Justice, has equipped me with the knowledge and tools to excel in various roles. I am passionate about making a positive impact in my community and continuously seek opportunities to grow and contribute meaningfully.

Experience

Work history, roles, and key accomplishments

Sales Associate

Toys 'R' Us

Assisted customers with product selection and purchases, ensuring a positive shopping experience. Managed incoming merchandise and maintained organized inventory.

Customer Service Sales Merchandising Inventory Management Retail Operations

Personal Care Assistant

Southeastern Minnesota Center for Independent Living, Inc. (

Provided personal care and support to clients, assisting with daily living activities. Maintained a safe and comfortable environment for individuals needing assistance.

Personal Care Support Services Communication

Semi Truck Washer

Route 52 Truck Wash

Cleaned and detailed semi-trucks, ensuring high standards of cleanliness and presentation. Operated cleaning equipment and managed cleaning supplies efficiently.

Detailing Time Management

Assembly Line Worker

BIC

Worked on the assembly line, ensuring efficient and accurate production of goods. Adhered to safety protocols and quality control standards.

Production Quality Control Safety Procedures Teamwork

Warehouse Worker

Hearth and Homes

Performed various warehouse duties, including organizing stock and preparing orders for shipment. Operated equipment to move and store materials safely.

Warehouse operations Inventory Management order fulfillment

Head Car Detailer

Boardwalk Auto Center

Detailed vehicles to a high standard, ensuring customer satisfaction with the cleanliness and appearance. Managed detailing supplies and equipment effectively.

Car Detailing Customer Service Quality Assurance Equipment Maintenance

Teacher

First Steps Daycare

Educated and supervised young children in a daycare setting, fostering a positive learning environment. Developed and implemented age-appropriate activities and lesson plans.

Childcare Early Childhood Education Lesson planning Classroom Management Child Development

Education

Degrees, certifications, and relevant coursework

Kaplan University-Davenport Campus

Master's degree, Human Services

Completed a Master's degree in Human Services, focusing on advanced studies in the field. Gained expertise in various aspects of human services.

Kaplan University-Davenport Campus

Bachelor's degree, Criminal Justice

Obtained a Bachelor's degree in Criminal Justice from Kaplan University-Davenport Campus. Developed a strong foundation in criminal justice principles and practices.