Open to opportunities

Jessica Frank

@jessicafrank

Message

Solution-focused IT supervisor with 9+ years leading application development and delivery in healthcare workflows.

United States

Message

What I'm looking for

I am seeking a role leading application development or delivery teams where I can apply Agile practices, improve processes, and drive technical solutions for healthcare or print-production workflows.

I am a solution-focused IT supervisor with over nine years of experience managing projects, coordinating cross-functional teams, and growing internal Windows-based applications that support data ingestion, composition, manufacturing, and print production.

I have led intake and delivery processes for .NET and database development teams, managed work via Azure DevOps and Agile practices, and coordinated daily stand-ups and stakeholder updates to drive projects through multiple lifecycle phases to completion.

My background also includes hands-on composition and application development for mailing and print solutions, graphic design for packaging, and operational support and auditing to improve processes, efficiency, and service delivery.

Experience

Work history, roles, and key accomplishments

Current

Supervisor - IT

Current

RR Donnelley

Oct 2023 - Present (1 year 11 months)

Lead intake and delivery for a team of 10+ .NET and database developers, coordinating Agile development in Azure DevOps to support Healthcare workflow tools and MS Windows applications; drive service delivery and process improvements across functional groups.

Project Management Azure DevOps Agile Team Leadership Jira Process Improvement Organizational Change Management Time Management Budget Management Contract Lifecycle Management Contract Management SDLC

Project Manager - IT

RR Donnelley

Apr 2021 - Oct 2023 (2 years 6 months)

Managed IT projects and work intake for application development teams using Azure DevOps and Agile practices, coordinating daily stand-ups and cross-team meetings to deliver Healthcare market solutions.

Project Management Azure DevOps Agile Database Development SDLC Contract Lifecycle Management Billing Management Organizational Skills Time Management

Technical Project Manager I

RR Donnelley

Jul 2016 - Apr 2021 (4 years 9 months)

Coordinated project phases and developer activities for internal MS Windows applications supporting data ingestion, composition and print production, ensuring timely delivery and alignment with business requirements.

Project Management Azure DevOps Jira SDLC Print Production Requirements Gathering Time Management Organizational Skills Billing Management

Application Developer

Highmark Health Solutions

Apr 2016 - Aug 2016 (4 months)

Developed and implemented insurance mailing applications using Sefas Designer and InDesign CS6/XMPie, designing variable-data mailings and managing presort/list processing with BCC Mail Manager.

Sefas Designer adobe indesign Variable Data Printing

Administrative Assistant

H.L. Wiker, Inc.

May 2014 - Apr 2016 (1 year 11 months)

Managed contract paperwork, billing, purchase orders and website updates while supporting project managers to ensure accurate project documentation and business development support.

Administrative Support Billing Document Control Project Coordination Communication Microsoft Office

Graphic Designer

York Container Company

Oct 2013 - Apr 2014 (6 months)

Designed corrugated packaging and POP displays using Adobe CS6 and Impact CAD, produced samples on Gerber table and coordinated plate ordering for press production.

Packaging Design Impact CAD Gerber Sampling Prepress Plate Ordering POP

Composition Programmer

R.R. Donnelley & Sons

Mar 2013 - Oct 2013 (7 months)

Edited and merged data and design documents to create print files for mailings using GMC Inspire Designer, Visual FoxPro, PostScript and SQL, supporting postal sort and mailing production.

Visual Foxpro GMC Inspire Postscript SQL Sorting Mail

Education

Degrees, certifications, and relevant coursework

Pennsylvania College of Technology

Bachelor of Science, Graphic Communication Management

2008 - 2012

Completed a Bachelor of Science in Graphic Communication Management with a minor in Business Administration, covering lithography, flexography, screen printing, packaging and product design, accounting, supervision, and management coursework.