Jessica Ferraz

Managed end-to-end delivery of technical software projects, ensuring solutions were well-defined, estimated, and delivered on time and within budget. Tracked project milestones, managed cross-functional communications, and promoted an Agile mindset across project operations.

Validated data consistency across systems, identified defects affecting reporting or billing, and tested financial features, invoicing flows, and accounting integrations with Xero and NetSuite. Collaborated with cross-functional teams in a fully remote environment and onboarded QA team members.

Provided bilingual support in Portuguese and English via chat and email, resolving customer complaints and disputes. Managed escalated cases involving dissatisfied players, utilizing conflict resolution skills to ensure positive outcomes.

Ensured accurate and timely completion of administrative tasks, including updating customer profiles and maintaining records. Delivered exceptional customer service by resolving a high volume of inquiries through phone and email.

Bootcamp on AI applied to Data with Copilot, in progress.

Bachelor of Business Administration (BBA) from UniToledo, Brazil, from 2009 to 2012.

Training on JIRA for software development and testing, including Zephyr test management and execution.

API testing training using Postman.

Training covering software testing lifecycle, automated tools, and SQL scripting.