Jessica Devaney
@jessicadevaney
Inventory control specialist with 18 years' experience in cycle counting and process improvement.
What I'm looking for
I am a detail-oriented inventory control specialist with 18 years of experience in customer service, shipping, and inventory management. I consistently conduct large-scale cycle counts and use stock movement analysis to improve operational accuracy.
At Franklin Machine Products I managed quarterly cycle counts of over 18,000 items and partnered with customer service to investigate and resolve inventory-related complaints. I provide timely reporting and support to management on discrepancies and adjustments.
My background includes frontline retail customer service at Lowe's and Acme Grocery, where I handled returns, telephone orders, merchandising, and cashier responsibilities, always prioritizing customer satisfaction and retention.
I am proficient with AS400 and SX enterprise systems, various POS systems, and Microsoft Word and Outlook, and I bring a proactive, collaborative approach to process improvement and cross-functional problem solving.
Experience
Work history, roles, and key accomplishments
Inventory Control Specialist
Franklin Machine Products
Dec 2007 - Present (18 years 2 months)
Conducted quarterly cycle counts of over 18,000 SKUs, analyzed stock movement using heat maps and velocity to improve efficiency, and partnered with customer service to investigate and resolve inventory-related complaints.
Customer Service Representative
Lowe's Home Improvement
Nov 2006 - Dec 2007 (1 year 1 month)
Assisted customers with returns, exchanges, telephone orders, and product inquiries while operating as a cashier and resolving conflicts to maintain customer satisfaction.
Customer Service & Merchandiser
Acme Grocery Store
Nov 2004 - Nov 2006 (2 years)
Merchandised and stocked sale items to maximize visibility, handled customer inquiries and issue resolution, and managed secure cash pickups and returns.
Education
Degrees, certifications, and relevant coursework
Burlington County College
2006 - 2008
Attended Burlington County College from 2006 to 2008 for post-secondary coursework.
Maple Shade High School
High School Diploma, General Education
Completed High School Diploma at Maple Shade High School, graduating in 2006.
Availability
Location
Authorized to work in
Job categories
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