Jessica Dean

With over seven years of experience in technical support and customer service, I have honed my skills in troubleshooting and problem-solving within the I.T. sector. My journey began as a Credit Analyst, where I developed a keen eye for detail and analytical skills, which I later applied to my role as a Fraud Analyst at Citibank. This experience laid the groundwork for my transition into the Help Desk I.T. Specialist role at U.S. Bank, where I provided Tier 1 support and resolved complex ATM network issues.

At U.S. Bank, I leveraged my extensive knowledge of network operations and troubleshooting to support both remote and onsite users. My ability to quickly diagnose and resolve issues, coupled with my excellent de-escalation skills, has consistently resulted in high customer satisfaction. I am now seeking to further my career as a Help Desk I.T. Analyst/Independent Contractor, where I can utilize my technical expertise and commitment to exceptional service to contribute to a dynamic team.