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Open to opportunities

Jesan Michael Avila Hyde

@jesan

Experienced public safety and customer-service professional skilled in emergency response and frontline support.

United States
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What I'm looking for

I seek frontline roles that value safety, discipline, and service—preferably emergency response, security, driving, or customer-facing positions with growth and teamwork.

I am a dedicated public safety and customer-service professional with extensive hands-on experience in emergency medical response, security, and frontline hospitality roles. My background as a Paramedic with the FDNY honed my ability to perform under pressure, train colleagues, and deliver lifesaving care.

Since leaving full-time emergency services I have worked in varied roles including hospitality on cruise lines, election operations, wildland firefighting, caregiving, and professional driving. Employers have recognized my punctuality, dedication, strong customer focus, and respect for chain of command.

I seek roles where I can apply my safety-first mindset, operational discipline, and commitment to service—whether in emergency response, security, logistics, or customer-facing environments—and I adapt quickly to new teams and settings.

Experience

Work history, roles, and key accomplishments

Norwegian Cruise Line logoNL

Assistant Waiter / Internet Cafe Assistant

Norwegian Cruise Line

Aug 2024 - Dec 2024 (4 months)

Delivered dinner service and maintained F&B areas on Pride of America; supported internet manager with guest Wi‑Fi and package queries and participated in onboard safety/fire team drills.

TL

Medication Technician / Caregiver

The Springs Living

Aug 2023 - Oct 2023 (2 months)

Administered medications and provided personal and hospice care to residents, assisting daily routines and ensuring comfort and safety.

AN

Direct Support Professional

ANIBIC

May 2023 - Aug 2023 (3 months)

Supported individuals with intellectual disabilities in daily activities, life skills training, meal preparation, hygiene, and leisure activities to improve independence.

FDNY logoFD

Paramedic (EMT-P)

FDNY

Jan 2012 - May 2020 (8 years 4 months)

Provided emergency medical care and life‑saving interventions, operated emergency vehicles, completed EVOC training, and mentored new EMTs across NYC responses.

Education

Degrees, certifications, and relevant coursework

HA

hanac.org

GED, General Education Development

1999 - 1999

Completed GED preparation and testing through HANAC in Queens, NY during early 1999.

Tech stack

Software and tools used professionally

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