Jesan Michael Avila Hyde
@jesan
Experienced public safety and customer-service professional skilled in emergency response and frontline support.
What I'm looking for
I am a dedicated public safety and customer-service professional with extensive hands-on experience in emergency medical response, security, and frontline hospitality roles. My background as a Paramedic with the FDNY honed my ability to perform under pressure, train colleagues, and deliver lifesaving care.
Since leaving full-time emergency services I have worked in varied roles including hospitality on cruise lines, election operations, wildland firefighting, caregiving, and professional driving. Employers have recognized my punctuality, dedication, strong customer focus, and respect for chain of command.
I seek roles where I can apply my safety-first mindset, operational discipline, and commitment to service—whether in emergency response, security, logistics, or customer-facing environments—and I adapt quickly to new teams and settings.
Experience
Work history, roles, and key accomplishments
Driver
Uber
Jan 2019 - Oct 2025 (6 years 9 months)
Provided safe, punctual passenger transport in Honolulu including frequent airport and Waikiki routes, delivering strong customer service and handling high-volume, time-sensitive pickups.
Assistant Waiter / Internet Cafe Assistant
Norwegian Cruise Line
Aug 2024 - Dec 2024 (4 months)
Delivered dinner service and maintained F&B areas on Pride of America; supported internet manager with guest Wi‑Fi and package queries and participated in onboard safety/fire team drills.
Election Clerk
City and County of Honolulu
Jul 2024 - Aug 2024 (1 month)
Collected and processed mail‑in ballots, sorted and audited voter registrations and address changes to ensure accurate election records and ballot handling.
Medication Technician / Caregiver
The Springs Living
Aug 2023 - Oct 2023 (2 months)
Administered medications and provided personal and hospice care to residents, assisting daily routines and ensuring comfort and safety.
Wildland Firefighter
Dust Busters Plus LLC
Aug 2023 - Oct 2023 (2 months)
Combated and contained wildfires using hand tools and fire lines, monitored controlled burns, and instructed teammates on medical emergency response protocols.
Canvasser
Osprey Field Services
Aug 2023 - Oct 2023 (2 months)
Conducted door‑to‑door and phone outreach, collected signatures at public events and businesses, and represented clients in field engagement campaigns.
Direct Support Professional
ANIBIC
May 2023 - Aug 2023 (3 months)
Supported individuals with intellectual disabilities in daily activities, life skills training, meal preparation, hygiene, and leisure activities to improve independence.
Monitored venues and parking areas for security incidents, managed access control, and delivered customer service while maintaining professional conduct.
Election Poll Worker
NYC Board of Elections
Nov 2020 - Aug 2023 (2 years 9 months)
Set up polling locations, distributed ballots, assisted voters including those with disabilities, and verified and updated voter information during elections.
Paramedic (EMT-P)
FDNY
Jan 2012 - May 2020 (8 years 4 months)
Provided emergency medical care and life‑saving interventions, operated emergency vehicles, completed EVOC training, and mentored new EMTs across NYC responses.
Education
Degrees, certifications, and relevant coursework
hanac.org
GED, General Education Development
1999 - 1999
Completed GED preparation and testing through HANAC in Queens, NY during early 1999.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Social media
Job categories
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