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Jerry Santos

@jerrysantos

Senior Content Specialist at FactSet Philippines, Inc., improving product quality through workflow validation and content enhancement initiatives.

Philippines

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At FactSet Philippines, Inc., I lead product and content enhancement initiatives through workflow analysis and quality assurance. I work with Engineering, Product, and Operations teams to communicate requirements, resolve issues, and support content integration.

Previously, as a Content Analyst, I handled client inquiries about transcription coverage and coordinated workload distribution during high-demand periods. My experience also includes social media content moderation and QA at EBAR Abstracting Company, Inc., and platform moderation at Accenture, Inc.

Experience

Work history, roles, and key accomplishments

Current

Senior Content Specialist

Current

FactSet Philippines, Inc.

Sep 2025 - Present (1 year 1 month)

Lead product and content enhancement initiatives through workflow analysis and quality assurance. Collaborate with Engineering, Product, and Operations teams to communicate project requirements and resolve issues efficiently.

Content Operations Quality Assurance Workflow Analysis Cross Functional Collaboration Documentation Strategic Planning Process Improvement

Content Analyst

FactSet Philippines, Inc.

Dec 2022 - Sep 2025 (2 years 9 months)

Managed client inquiries regarding transcription coverage while maintaining high client satisfaction. Coordinated workload distribution across teams and analyzed operational data to support business decisions.

client support Data Analysis Workflow Coordination Cross Functional Collaboration Process Improvement Reporting

Senior Social Media Content Moderator / QA Analyst

EBAR Abstracting Company, Inc.

Sep 2021 - Nov 2022 (1 year 2 months)

Reviewed and moderated large volumes of social media content ensuring compliance with platform policies. Performed quality assurance audits and provided constructive feedback to improve team performance.

Content Moderation Quality Assurance Policy Compliance Feedback Productivity Management

Platform New Associate & Analyst / Content Moderator

Accenture, Inc.

Sep 2019 - Sep 2021 (2 years)

Reviewed user-generated content to ensure policy compliance and platform integrity. Investigated reported issues and escalated complex cases appropriately while meeting strict service level agreements.

Content Moderation Policy Compliance Issue investigation Escalation Management SLA Adherence

Renewal Team - Intern

Baker McKenzie Global Services Manila, Inc.

Sep 2018 - Apr 2019 (7 months)

Managed trademark renewal documentation and correspondence. Maintained accurate intellectual property records and assisted with document tracking, auditing, and client communications.

Document Management Trade Mark Renewals Record keeping Client Communication Audit