Jerica Hines
@jericahines
I process financial transactions, accounts payable, and customer payment inquiries.
United StatesWhat I'm looking for
I've managed daily cash drops, prepared bank deposits, processed invoices and credit memos in Workday, and completed monthly bank audits at Hilton Hotel.
At Bayfirst Community Bank, I handle deposits, withdrawals, transfers, loan payments, account reviews, and customer inquiries while monitoring for potentially fraudulent activity. I also help customers understand their accounts and budgeting options.
Earlier at Assurant, I supported insurance policyholders and repair shops with claim setup, claim payments, approvals, denials, rental reservations, and roadside assistance coordination.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Bayfirst Community Bank
Jun 2025 - Jun 2026 (1 year)
Handled customer complaints and inquiries courteously, processed financial transactions accurately, and identified potential fraudulent activities. Educated customers on account usage and reviewed accounts for beneficial upgrades.
Education
Degrees, certifications, and relevant coursework
Boca Ciega High School
High School Diploma, General Studies
Earned a high school diploma from Boca Ciega High School in 2012.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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