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Jennifer Ward

@jenniferward

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Senior QA Engineer specializing in Cypress/TypeScript test automation for regulated SaaS.

United States

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What I'm looking for

I’m looking for a team where I can own end-to-end QA and test automation, strengthen CI stability, and deliver confident releases—especially in regulated, API-driven SaaS—using pragmatic strategy, mentorship, and AI-assisted coverage.

I’m a Senior Software Quality Engineer with nearly seven years of dedicated QA experience across complex SaaS environments. I specialize in automation architecture, RESTful API testing, and end-to-end quality strategy, backed by a strong manual and exploratory foundation.

In my most recent role, I designed and led an end-to-end test automation strategy using Cypress and TypeScript, building suites that cover frontend, backend API, and integrated workflows. I also implemented and maintained RESTful services API testing using Cypress and Postman, and I drove test strategy documentation and repositories to exceed internal quality benchmarks.

I’ve worked in regulated, high-stakes healthcare settings where I managed full defect lifecycles, performed root-cause analysis, and maintained release confidence. I strategically use AI-assisted testing tools (Cursor, Claude Code) to accelerate test development and surface coverage gaps, and I mentor QA teams to shift toward automated testing.

Experience

Work history, roles, and key accomplishments

Senior QA Engineer I

Sure Inc.

Dec 2023 - Mar 2026 (2 years 3 months)

Designed and led an end-to-end Cypress and TypeScript automation strategy spanning frontend, backend REST APIs, and integrated workflows to improve release confidence. Built CI-ready test coverage for an embedded insurance platform, including third-party API validation and E2E automation across randomized selections and dynamic document generation.

Cypress TypeScript REST API Testing Postman CI CD CircleCi Test Strategy Regression Testing Root Cause Analysis

QA Engineer

Sure Inc.

May 2022 - Dec 2023 (1 year 7 months)

Expanded the Cypress automation infrastructure, shifting quality practices from manual testing toward robust automation for an API-driven SaaS platform. Performed root-cause analysis with developers and helped scale QA best practices in an Agile environment to reduce post-release defects.

Cypress Test Automation Exploratory testing Manual Testing API Testing Regression Testing Root Cause Analysis Agile Defect Triage

QA Analyst – Analytics

Waystar Inc.

Mar 2019 - May 2022 (3 years 2 months)

Implemented a healthcare RCM SaaS test strategy in a regulated environment using Selenium (.NET) and Azure DevOps to deliver full regression coverage. Validated data accuracy across SQL, Snowflake, and Looker, and managed defect lifecycle while serving as the primary communication bridge among engineering, product, operations, and senior stakeholders.

Azure DevOps SQL Snowflake Looker Test Strategy Regression Testing Exploratory testing Healthcare Compliance

Project Specialist

Waystar Inc.

Jun 2015 - Mar 2019 (3 years 9 months)

Managed end-to-end defect research and classification to prioritize software fixes supporting compliance and reliability in a regulated healthcare environment. Validated recurring defect patterns to identify systemic risks and coordinated timelines and stakeholder communications across multiple teams.

Defect Triage Root Cause Analysis Regulated Environments Stakeholder Management Prioritization

Implementation Project Manager

Waystar Inc.

Feb 2014 - May 2015 (1 year 3 months)

Validated technical requirements for healthcare EDI X12 mapping to ensure data reliability and processing accuracy for new client implementations. Led client onboarding planning and execution, coordinating cross-functional teams and translating complex requirements into actionable quality steps for on-time go-lives.

Project Planning Client Onboarding Stakeholder Management Resource Allocation Cross functional Leadership Quality Steps

Enterprise Support Analyst

Waystar Inc.

Apr 2013 - Jan 2014 (9 months)

Performed enterprise troubleshooting and root-cause analysis, resolving critical healthcare software issues within strict SLA windows to uphold platform safety. Collaborated with engineering on resolutions and delivered user training on software features and best practices while supporting clients using Waystar’s financial software solutions.

Troubleshooting Root Cause Analysis SLA Management Technical Support User Training Client Communication Healthcare Software