Nicole Zanetti

Performed manual regression and black-box testing across web, mobile, and desktop components of MH-CURE, validated integrations with Cisco/Avaya VoIP and APIs, and improved release readiness through detailed defect tracking and custom SpiraTest reports.

Led QA for web, mobile, API, and data products across 2,000+ organizations, built a 5-person QA team and a cross-functional Quality Guild, and improved test organization using TestRail and Jira.

Managed and executed complex functional and API testing for clinical portal and decision-support tools, administered Jira workflows, and mentored junior QA engineers to improve adoption of agile tooling.

Led QA for SaaS digital health platform across two product generations, created QA strategy and test plans during platform migration, and supported Tier 3 customer issues while ensuring FDA/HIPAA compliance.

Presenter at expo:QA'09 organized by nexoQA in Madrid, Spain.

Coursework completed through Harvard Extension School at Harvard University (program details not specified).

Bachelor of Arts in Comparative Literature from the University of Massachusetts Amherst.

Completed Practical Software Testing Methods training through Learning Tree International.

Completed a Client/Server Application Development program at Clark University - Computer Career Institute in Braintree, MA.

Completed Rapid Testing Intensive (delivered online) through Satisfice, Inc.

Completed various training modules in Jira, Confluence, and Atlassian product administration.