Nicole Zanetti
@nicolezanetti
Senior Software Quality Assurance professional delivering reliable, compliant, data-driven testing for 20+ years.
United StatesWhat I'm looking for
I am a senior-level Software Quality Assurance professional with over 20 years of experience delivering high-quality software across healthcare, content management, education, and IoT domains.
I have led QA teams and built processes from the ground up, establishing test strategies, creating test plans, and implementing tooling (ALM, SpiraTest, TestRail) to increase test coverage and release readiness.
My hands-on testing spans web, mobile (iOS/Android), desktop, APIs (Postman, SoapUI), integrations (VoIP/Cisco/Avaya), and deep SQL Server validation; I also administered Atlassian products and created custom reports and workflows to improve visibility.
I collaborate closely with product managers, developers, and stakeholders, mentor junior engineers, and have driven measurable improvements in adoption, quality, and release readiness for large organizations and regulated environments.
Experience
Work history, roles, and key accomplishments
Quality Assurance Engineer
Mobile Heartbeat
Apr 2022 - Mar 2025 (2 years 11 months)
Performed manual regression and black-box testing across web, mobile, and desktop components of MH-CURE, validated integrations with Cisco/Avaya VoIP and APIs, and improved release readiness through detailed defect tracking and custom SpiraTest reports.
Senior Software QA Engineer
SmartSense by Digi
Sep 2015 - Apr 2020 (4 years 7 months)
Led QA for web, mobile, API, and data products across 2,000+ organizations, built a 5-person QA team and a cross-functional Quality Guild, and improved test organization using TestRail and Jira.
Senior Software QA Engineer
Alere Analytics
Jul 2013 - Apr 2015 (1 year 9 months)
Managed and executed complex functional and API testing for clinical portal and decision-support tools, administered Jira workflows, and mentored junior QA engineers to improve adoption of agile tooling.
Senior QA Engineer & Team Lead
Healthrageous
Feb 2011 - May 2013 (2 years 3 months)
Led QA for SaaS digital health platform across two product generations, created QA strategy and test plans during platform migration, and supported Tier 3 customer issues while ensuring FDA/HIPAA compliance.
Education
Degrees, certifications, and relevant coursework
nexoQA (expo:QA'09)
Software Testing / QA
2009 - 2009
Presenter at expo:QA'09 organized by nexoQA in Madrid, Spain.
HSHarvard Extension School
Coursework completed through Harvard Extension School at Harvard University (program details not specified).
UAUniversity of Massachusetts, Amherst
Bachelor of Arts, Comparative Literature
Bachelor of Arts in Comparative Literature from the University of Massachusetts Amherst.
LILearning Tree International
Certificate, Software Testing
Completed Practical Software Testing Methods training through Learning Tree International.
Clark University - Computer Career Institute
Certificate, Computer/Client-Server Development
Completed a Client/Server Application Development program at Clark University - Computer Career Institute in Braintree, MA.
SISatisfice, Inc.
Certificate, Rapid Testing
Completed Rapid Testing Intensive (delivered online) through Satisfice, Inc.
AUAtlassian University
Certificate, Atlassian Product Administration
Completed various training modules in Jira, Confluence, and Atlassian product administration.
Availability
Location
United StatesAuthorized to work in
Job categories
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