Jennifer Okeke
@jenniferokeke
Appointment setter at Medics Partners who engages prospective clients, follows up on leads, and guides interested prospects toward booking.
NigeriaWhat I'm looking for
At Medics Partners, I make outbound calls to prospective clients, introduce available services, and follow up with leads to guide interested prospects toward booking appointments. I also help keep client communication on track and support outreach by training and monitoring junior coordinators.
Previously, I conducted outbound calls at Credit Pro, followed up with interested prospects, and recorded call outcomes and notes. At Aspen Heights and Jumia Nigeria, I handled patient and customer enquiries through phone, email, and chat, including billing and insurance questions, complaints, and service issues.
Experience
Work history, roles, and key accomplishments
Team Lead, Growth / Patient Coordinator
Medics Partners
Jan 2025 - Present (1 year 9 months)
Proactively makes outbound calls to prospective clients, introduces services, and guides leads toward booking appointments. Trains and monitors junior coordinators to support consistent outreach and service delivery.
Cold Caller
Credit Pro
Jan 2025 - Jan 2026 (1 year)
Conducted outbound calls to prospective clients, introduced services, and handled objections. Followed up with interested prospects and maintained organized lead management records.
Patient Service Representative
Aspen Heights
Jan 2024 - Jan 2025 (1 year)
Handled patient billing, insurance enquiries, and complaints through inbound and outbound calls. Resolved concerns with a service-focused approach and completed administrative tasks.
Customer Service Representative
Jumia Nigeria
Jan 2023 - Jan 2024 (1 year)
Responded to customer enquiries and resolved issues through phone, email, and chat. Collaborated with team members to support sales and customer satisfaction.
Education
Degrees, certifications, and relevant coursework
Aeroport College of Aviation and Travels Management
Cabin Crew Ab-Initio Training and Customer Service Specialist Certification, Aviation and Travels Management
Completed Cabin Crew Ab-Initio Training and Customer Service Specialist Certification in 2024.
University of Benin
Bachelor of Education, Chemistry
2019 - 2023
Bachelor of Education in Chemistry from the University of Benin, completed in 2023.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Salary expectations
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