lakeshia mccoy

I am an experienced healthcare appeals and grievances manager with a strong track record in audit, compliance, and operational oversight within managed care organizations. At UnitedHealthcare I prepared and delivered detailed reports, monitored case timeliness and quality, and ensured adherence to regulatory and accreditation standards while mentoring and developing team members.

I consistently managed workflows, assessed workloads, and partnered cross-functionally with clients, vendors and internal stakeholders to resolve appeals and grievances accurately and promptly. I bring hands-on experience in productivity monitoring, performance reviews, staff orientation and training, and a commitment to maintaining a positive team environment focused on compliance and continuous improvement.