At NFP Canada, I support brokers and account managers by managing policy renewals, processing endorsements, and resolving billing and coverage inquiries.
I've developed strong Applied Epic BMS knowledge, learning its inner workings as an early Canadian user and helping shape workflows for brokerage needs. I created Epic workflows that support coworkers and new hires while improving day-to-day operations.
I also manage downloads, manual invoicing, and corrections for download and human errors within Epic.
Earlier, I ran daily operations, scheduling, and payroll for a 10-person restaurant team at Riverbend Restaurant, and handled reception, mail, and data entry at Partners Indemnity Insurance Brokers.
