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Jennifer Goodwin

@jennifergoodwin

Scheduling specialist at TSI – Transworld Systems, Inc. who reviews account history and keeps customer records accurate.

United States

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At TSI – Transworld Systems, Inc., I manage scheduling requests and review account history before updating customer accounts. I also document updates and help customers with service changes and assistance program information.

At Agero Roadside Assistance, I coordinated service dispatch between customers and tow companies, shared service updates, and documented each case.

Across remote roles at GoDaddy, American Directions Research Group, and TurboTax, I resolved and documented customer issues, conducted phone-based research, and supported Windows and Mac OS users. I also worked with Voxco, Putty, and Amazon Workspace during research studies.

Experience

Work history, roles, and key accomplishments

Current

Senior Scheduling Specialist

Current

TSI – Transworld Systems, Inc.

Jun 2023 - Present (3 years 4 months)

Manage scheduling requests and inquiries, reviewing account history before every update. Update and document customer accounts accurately and completely.

Scheduling CRM Documentation Customer Service Outlook

Roadside Assistance Agent

Agero Roadside Assistance

Jan 2021 - May 2023 (2 years 4 months)

Coordinated service dispatch between customers and tow companies to keep requests on schedule. Contacted customers with service updates and documented each case.

Dispatch Customer Service Documentation Computer Literacy

Sales and Support Associate

GoDaddy

Jan 2023 - Apr 2023 (3 months)

Resolved customer-reported technical issues through troubleshooting, escalation, and clear documentation. Shared customer feedback with the development team to improve the user experience.

Technical Support Troubleshooting Documentation Customer Feedback

Research Assistant

American Directions Research Group

May 2022 - Nov 2022 (6 months)

Conducted phone-based research studies and accurately coded calls. Recorded precise responses and worked within Voxco, Putty, and Amazon Workspace.

Voxco Putty Amazon Workspace Data Entry Telephone Research

Technical Support Representative (Seasonal)

TurboTax

Mar 2022 - May 2022 (2 months)

Provided phone-based technical support for Windows and Mac OS users. Documented customer issues and guided customers through the TurboTax website and software.

Technical Support Windows MacOS Documentation Customer Guidance

Professional Cleaner

The Cleaning Authority

Jun 2021 - Feb 2022 (8 months)

Cleaned homes and businesses to a high standard while managing time, supplies, and a daily schedule.

Cleaning Time Management Scheduling

Line Cook

AVI Food Systems Inc.

Sep 2017 - Mar 2020 (2 years 6 months)

Prepared food in bulk, executed recipes accurately, and upheld sanitation standards. Position ended due to COVID-19 layoffs.

Food Preparation Recipe Execution Sanitation

Education

Degrees, certifications, and relevant coursework

Anthropic

AI Fluency: Framework & Foundations, Artificial Intelligence

Completed the AI Fluency: Framework & Foundations certification in October 2026, covering practical skills for effective, efficient, ethical, and safe use of AI tools.