Jennifer Carpenter
@jennifercarpenter
Customer Service Representative at Spectrum Communications, resolving complex service issues and managing email and chat support.
United StatesWhat I'm looking for
At Spectrum Communications, I support customers through complex service issues and document account activity and resolutions in Salesforce Service Cloud and Jira.
I manage email and chat queues, prioritizing time-sensitive requests and meeting quality standards in a high-volume environment.
At Walmart Neighborhood Market, I moved through cashier, cash office, customer service management, and receiving and claims roles. My work included daily cash reconciliations, cashier scheduling, staff training, inventory receiving, merchandise claims coordination, and order processing.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Spectrum Communications
Sep 2022 - Present (4 years 1 month)
Supports customers through complex service issues in a high-volume environment. Documents account activity and resolutions in Salesforce Service Cloud and Jira, and manages email and chat queues.
Education
Degrees, certifications, and relevant coursework
Cornell University
Human Resource Essentials Certificate, Human Resources
Completed the Human Resource Essentials Certificate through eCornell in March 2025.
Largo High School
High School Diploma, General Studies
2009 - 2013
Earned a High School Diploma from Largo High School from 2009 to 2013.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
Interested in hiring Jennifer?
You can contact Jennifer and 90k+ other talented remote workers on Himalayas.
Message JenniferGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
