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Jenelle Ferron

@jenelleferron

Claims Representative candidate with customer operations experience at Sagility, handling claims inquiries, escalations, and dispute resolution.

Jamaica

Message

What I'm looking for

I'm looking to transition my customer support and operations experience into a Claims Representative role.

At Sagility, I audited daily service interactions for compliance and coached team members on accurate documentation, precise data entry, and dispute resolution steps.

I also worked with operations leaders to identify process improvements and supervised daily tasks so pending cases could be resolved on time.

Earlier at Sagility, I handled escalated customer complaints as a Team Lead. As a Customer Service Representative, I responded to inquiries about claims and reimbursements, collected member information, and assisted with follow-ups.

At Reshi Roma Foods Limited, I served as a liaison between leadership, staff, and customers and organized weekly payroll records. At Pyramid Design Consultants, I managed calendars and appointments and tracked business expenses.

Experience

Work history, roles, and key accomplishments

Current

Quality Analyst / Supervisor

Current

Sagility

Jun 2023 - Present (3 years 4 months)

Audited and monitored daily service interactions to ensure compliance with quality standards. Coached team members on documentation and dispute resolution, and supervised daily tasks to ensure efficient workflow.

Quality Assurance Compliance Coaching Dispute Resolution Data Entry Customer Satisfaction Team Supervision

Team Lead

Sagility

Jan 2022 - Dec 2023 (1 year 11 months)

Managed day-to-day team operations, set goals, assigned tasks, and tracked performance metrics. Handled escalated customer complaints and provided feedback to maintain high work standards.

Team Management Performance Metrics Escalation Handling Feedback Communication Skills

Customer Service Representative

Sagility

Jul 2020 - Dec 2022 (2 years 5 months)

Responded to high volumes of customer inquiries regarding claims and reimbursements. Collected member information, assisted with follow-ups, and educated customers on products.

Customer Service Claims Reimbursements Communication Skills Follow up

Sales Manager

Reshi Roma Foods Limited

Sep 2016 - Jul 2020 (3 years 10 months)

Served as primary liaison between company leadership, staff, and customers. Organized weekly payroll records and assisted with general office financial tracking.

Sales Management Liaison Payroll Financial Tracking

Personal Assistant

Pyramid Design Consultants

Sep 2015 - Sep 2016 (1 year)

Managed calendars, scheduled appointments, and coordinated meetings and correspondence. Tracked daily business expenses, processed routine payments, and assisted with budget records.

Calendar Management Scheduling Expense Tracking Payment Processing Budgeting