Jenay Moore
@jenaymoore
I coordinate restoration operations, Xactimate estimates, dispatch, and client service for high-volume property restoration teams.
United StatesWhat I'm looking for
I've supported property restoration operations at Galore Pro Services and SERVPRO, managing client communication, emergency dispatch, scheduling, documentation, and restoration job coordination.
I prepare technical restoration estimates and job files in Xactimate while connecting clients with field teams for efficient emergency response. My background also includes construction coordination at Musso Contracting and high-volume account support and issue resolution at T-Mobile.
I'm building on more than 10 years across construction, restoration, and customer support, with residential inspector training through HIT-IT and an InterNACHI certification in progress.
Experience
Work history, roles, and key accomplishments
Operations & Client Services Coordinator
Galore Pro Services
Jan 2023 - Present (3 years 7 months)
Manage daily operations, client communication, and service follow-up for property restoration. Lead dispatch, scheduling, and documentation workflows using Xactimate to ensure project efficiency.
Managed high-volume phone intake, emergency dispatch, and restoration job coordination. Prepared technical restoration estimates and job files using Xactimate and coordinated emergency service response between clients and field teams.
Delivered high-volume account support and technical problem-solving. Managed complex customer inquiries and issue resolution while maintaining performance targets.
Construction Professional
Musso Contracting LLC
Jan 2014 - Dec 2019 (5 years 11 months)
Provided jobsite coordination and operational support for construction projects. Assisted with scheduling, field communication, and site organization.
Education
Degrees, certifications, and relevant coursework
The Home Inspection Training Institute (HIT-IT)
Residential Inspector, Residential Inspection
Residential Inspector certification from The Home Inspection Training Institute, expected June 2026.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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