Open to opportunities

Ivy Ehrlich

@ivyehrlich

Message

Operations leader in property restoration driving accuracy, profitability, and streamlined field-to-office operations.

United States

Message

What I'm looking for

I seek an operations role in restoration or facilities where I can improve workflows, lead teams, manage projects end-to-end, and drive profitability while maintaining high quality standards.

I am an operations-focused restoration professional with hands-on experience scoping, estimating, and managing residential water and mold mitigation projects. I write detailed estimates aligned with IICRC S500 standards and coordinate with adjusters to secure approvals and supplements.

I build workflows, SOPs, and training content that reduce rework and speed onboarding, and I assist in software implementation to improve team efficiency. I oversee daily dispatch, quality control inspections, and subcontractor coordination to keep jobs on-scope and on-time.

My background includes office administration, invoicing, and insurer communication with proven track records of improving estimate-to-approval timelines and invoice collection cycles. I manage project costs and margins, monitor profitability, and mentor field and office staff to foster accountability and service excellence.

I hold IICRC certification and am proficient with Xactimate, Encircle, MICA, Matterport, QuickBooks, and HouseCall Pro/ServiceTitan. I seek to apply my restoration operations expertise to roles that value process improvement, quality control, and strong customer and adjuster communication.

Experience

Work history, roles, and key accomplishments

Current

Operations Manager

Current

Pro Dry Restoration

Feb 2021 - Present (4 years 11 months)

Manage restoration operations including estimates, field scoping, dispatch, quality control, and vendor coordination; created SOPs and training materials that reduced administrative rework by 30% and improved estimate-to-approval workflows.

Xactimate Estimating Dispatch Coordination Quality Control IICRC S500 Quickbooks

Current

Project Coordinator

Current

Pro Dry Restoration

Feb 2021 - Present (4 years 11 months)

First responder for water/mold leads: photograph, scope, and estimate projects; coordinate homeowner scheduling and adjuster communications to finalize change orders and invoices within 14–21 days.

Scoping Customer Communications Estimating Invoicing Matterport

Office Administrator

Apex Disaster Management

Aug 2017 - Feb 2021 (3 years 6 months)

Handled office administration, CRM data entry, scheduling, and mitigation invoicing; coordinated with managers and adjusters to ensure timely payments (7–10 business days) and complete job documentation.

CRM Data Entry Scheduling Invoicing Microsoft Office QA&QC Document Management

Administrative Assistant

L.M.C Materials Testing

Dec 2015 - Jul 2017 (1 year 7 months)

Generated concrete, mortar, and grout reports from field technicians and QA/QC teams for an AMRL-accredited lab and completed TR2 sign-offs upon job completion to support project compliance.

QA&QC Microsoft Excel Microsoft Word & Compliance TR2 Sign Off

Office Assistant/Secretary

Dr. Fabrizio

Jan 2013 - Jul 2015 (2 years 6 months)

Managed medical billing and HCFA claims, payment posting, patient intake, authorizations, and No-Fault/Workers' Compensation paperwork to ensure accurate reimbursements and continued care.

Medical Billing Patient Intake Insurance Coordination Microsoft Excel ChiroPulse Records Management

Front-End Supervisor

Dollar Tree

Jan 2011 - Dec 2013 (2 years 11 months)

Provided customer service, managed front-end flow and merchandising, and supervised part-time front-end activities to maintain store presentation and customer satisfaction.

Customer Service Merchandising Cash Handling Stocking Communication Teamwork