Jemima Campbell

I’m a client-focused financial professional with over 4 years of experience supporting individuals and organizations with managing financial accounts, resolving issues, and guiding clients through complex financial decisions.

As a Senior Credit Analyst and Lead Underwriting at Asset Microfinance Bank, I guide clients on loan repayment plans and financial obligations, review accounts to identify and resolve issues proactively, and communicate financial decisions clearly and professionally. I also lead and mentor junior underwriters to ensure high-quality client support.

Previously, as a Credit Risk Associate – Retail at Union Bank of Nigeria, I assisted clients in understanding loan options and financial eligibility, supported resolution of client account issues and exceptions, and maintained accurate records and portfolio reports for management review. I also built strong customer interaction experience as a Customer Service Professional at Jumia Nigeria, handling high-volume calls for order processing, complaints, and after-sales support while maintaining empathetic and professional communication.