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Jemani Johnson

@jemanijohnson

Customer Service Representative at United Airlines, helping passengers resolve issues while prioritizing safety and their needs.

United States

Message

What I'm looking for

I’m looking for an opportunity in a healthy environment where I can connect with people, empower and inspire others, and make a positive impact in the community.

At United Airlines, I provide customer service to passengers, resolve issues within my control, and prioritize customer safety and needs.

As a Licensed Esthetician, I provided holistic facials and waxing services in a professional spa setting. I used LED therapy, microdermabrasion, and chemical and enzyme peels, and created personalized treatment plans based on skin analyses.

I also educated clients on at-home care using organic and natural products, while maintaining sanitation standards and client comfort.

Earlier, I worked in massage therapy at A.I.M. For Wellness, The Now Massage Boutique, Total Women Baldwin Hills Gym & Spa, and Accelerated Rehab Physical Therapy. I customized massage services and shared stretching and body-care guidance with clients.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

United Airlines

Aug 2022 - Present (4 years 2 months)

Provided exceptional customer service to passengers, resolved issues to ensure satisfaction, and upheld high safety standards as part of a reliable airline team.

Customer Service Issue Resolution safety standards Communication Skills Teamwork

Licensed Esthetician

Jemani Johnson

Jan 2025 - Jul 2025 (6 months)

Provided holistic facials and waxing services, performed advanced skin treatments including LED therapy and microdermabrasion, and conducted skin analyses to create personalized treatment plans.

Holistic Skincare Organic Skincare Customized Facials LED Light Therapy Microdermabrasion Chemical Peels Enzyme Peels Waxing Facial Massage Client Consultation Skincare Analysis Sanitation

Cashier and Assistant Cook

Hot & Cool Cafe

Jul 2021 - Jul 2021 (0 months)

Handled cashiering, assisted in cooking and food preparation, created new menu items, served beverages, and managed sales of merchandise.

Cashiering Cooking Food Preparation Menu Creation Customer Service

Massage Therapist

A.I.M. For Wellness

Aug 2018 - Sep 2020 (2 years 1 month)

Performed massage techniques on clients with injuries, muscle tension, and pain, and provided guided stretching instructions for at-home care.

Massage Therapy Rehabilitation Stretching Techniques Bodywork

Delivery Associate

Amazon Delivery Services

Feb 2020 - Jul 2020 (5 months)

Delivered packages, sorted and managed packages before deliveries, and scanned packages to ensure accurate tracking.

Package Delivery Sorting Scanning Time Management

Massage Therapist

The Now Massage Boutique

Oct 2017 - Feb 2020 (2 years 4 months)

Built professional rapport with clients, recommended postural and lifestyle adjustments, and provided customized massage services.

Massage Therapy Client Communication Customized Massage Postural Advice

Massage Therapist

Total Women Baldwin Hills Gym & Spa

Jul 2017 - Oct 2017 (3 months)

Performed specific massage modalities and customized body treatments, enhanced client experience with exfoliation and polishing, and scheduled appointments.

Massage Therapy Exfoliation Body Polishing Appointment Scheduling

Massage Therapist

Accelerated Rehab Physical Therapy

May 2017 - Aug 2017 (3 months)

Aided patients in rehabilitation by performing physical therapy basics, massaged clients to expedite healing, and used electromagnetic and cold therapy tools.

Massage Therapy Physical Therapy Rehabilitation Magnetic Field Therapy Cryotherapy

Server

Stuff I Eat Vegan Restaurant

Jan 2016 - Jul 2017 (1 year 6 months)

Collaborated with team to create meals for customers, managed serving, cleaning, and hosting, and multitasked while waiting on 12+ tables daily.

Customer Service Multitasking Teamwork Serving Cleaning Hosting

Assistant Driver

United Parcel Service

Dec 2015 - Jan 2016 (1 month)

Safely delivered packages under tight deadlines, sorted packages prior to trips, and scanned packages to maintain communication.

Package Delivery Sorting Scanning Time Management

Tonic Bar Master

Erewhon Naturals Food-Market

Apr 2015 - Nov 2015 (7 months)

Fulfilled customer needs and suggested products based on health goals, maintained a safe work environment, and provided health information to customers.

Customer Service Health Products Safety regulations Health Education

Courtesy Clerk

Ralph's Grocery Store

Sep 2013 - May 2015 (1 year 8 months)

Supported staff and management in creating a positive customer experience, built rapport with customers, and organized product choices for a seamless shopping experience.

Customer Service Rapport Building Organization

Education

Degrees, certifications, and relevant coursework

Los Angeles College Of Aesthetics

Licensed Esthetician, Esthetics

Graduated with a Licensed Esthetician certification, providing holistic facials and waxing services, and performing advanced skin treatments including LED therapy, microdermabrasion, and chemical/enzyme peels.