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Jeisson Parra

@jeissonparra

Message

Project Manager at JetBlue who delivered lounge launches and increased Loyalty Program sign-ups by 25%.

United States

Message

At JetBlue, I led cross-functional delivery for airport lounge launches at JFK and BOS, aligning customer experience, operational, and technical requirements. I also coordinated sourcing and onboarding steps for delivery partners.

I defined and prioritized Loyalty Program enhancements using customer feedback and data insights, then led Agile execution across teams. The work delivered a 25% increase in program sign-ups.

I'm currently leading an end-to-end Continuous Improvement workstream for Customer Support, mapping workflows and using root cause analysis to identify process gaps and automation opportunities. At GMS2 Americas, I defined project roadmaps and KPI frameworks for work in water, energy, and infrastructure access.

Experience

Work history, roles, and key accomplishments

Current

Co-Founder & Strategic Advisor

Current

GMS2 Americas

Mar 2020 - Present (6 years 8 months)

Defined strategic vision and roadmap for water, energy, and infrastructure projects, and developed KPI tracking frameworks with data visualization dashboards. Led vendor negotiations and budget planning using cost-benefit data models.

Strategic Planning KPI Tracking Data Visualization vendor negotiation Budget Planning Cost Benefit Analysis Workflow Design Stakeholder Management

Current

Project Manager & Continuous Improvement

Current

JetBlue

Jul 2017 - Present (9 years 4 months)

Led cross-functional delivery of airport lounge launches and defined Loyalty Program enhancements, achieving a 25% increase in sign-ups. Applied continuous improvement methods to customer support workflows, using Snowflake and SQL for KPI reporting.

Agile Waterfall KPI Reporting Snowflake SQL Root Cause Analysis 5 Whys Pareto Analysis Process Mapping Stakeholder Management Risk Mitigation Vendor Management RFx Tableau Excel

Industrial Engineer & PM Programs

JM Global

Jan 2014 - Sep 2016 (2 years 8 months)

Managed end-to-end project delivery for telecommunication and infrastructure upgrades in government buildings, ensuring adherence to budget, timeline, and quality standards. Implemented project tracking mechanisms that achieved over 18% cost savings.

Project Management Budget Management Time Management Data Analysis Cost Savings Quality Assurance Stakeholder Management