Mercy Ansah

Facilitated Agile ceremonies to drive alignment and accountability, directly contributing to the timely delivery of high-impact CRM implementation initiatives. Led cross-functional collaboration with developers and SMEs to resolve post-deployment issues, resulting in a 68% decrease in functional defects.

Led Business Intelligence initiatives that improved data accessibility and decision-making across the organization. Directed cross-functional teams in the development and deployment of data integration solutions, resulting in 30% reductions in reporting time and 25% increase in stakeholder satisfaction.

Established foundational processes and systems from scratch, including project charter templates and risk management procedures. Managed a $2.5MM software migration project with 17 cross-functional team members to consolidate multiple business intelligence tools into a singular system.

Drove full lifecycle management of a $4MM project to transition a 120-member technical team from Waterfall to Agile, acting in a dual role as Project Manager and Agile Coach. Designed and led training sessions on Agile terminology and best practices, spearheading the implementation of Agile Scrum ceremonies.

Supported 13,000 passengers annually, prioritizing safety, service, and compliance to federal regulations. Earned incentives for earning recognition from multiple customers on satisfaction surveys.

Managed projects to minimize injuries and safety violations across 11,000 team members by designing and executing training sessions and standardizing process workflows. Saved $140K annually and reduced injuries by 23% by collaborating with cross-functional stakeholders to deliver 20+ training programs.

Studied Environmental Science with a minor in Sociology at Hunter College, City University of New York. Gained foundational knowledge in environmental principles and societal impacts.