Jeff Whyte

Onboards 10 to 20 client accounts monthly using SpotOn's teamwork platform, managing the full lifecycle from initial outreach through implementation. Partners daily with clients to optimize platform configuration and delivers rapid, high-touch customer support via Zoom, phone, email, and SMS.

Led high-priority incident triage and resolution, interfacing directly with Ford Engineering to ensure swift issue containment and resolution. Managed outage communications and optimized incident lifecycle tracking to reduce recurring issues.

Designed and implemented operational workflows, increasing program efficiency for Support and Implementation phone systems. Developed and executed a seamless transition strategy for over 2,000 kiosks to a new credit card reader, ensuring minimal disruption.

Monitored, analyzed, and reported employee and departmental KPIs, identifying trends and opportunities for performance improvement. Implemented conflict resolution strategies and led the end-to-end hiring process to build high-performing teams.

Developed and delivered new process documentation and training materials, enhancing team efficiency and knowledge retention. Managed escalated technical issues from frontline technicians, diagnosing and resolving complex server-related cases.

Configured, staged, and tested kiosks for new deployments, ensuring seamless integration and functionality prior to installation. Diagnosed and resolved kiosk issues in the field, troubleshooting hardware, software, and network configurations.

Provided remote desktop support to Chrysler dealerships nationwide, troubleshooting network and IT issues to minimize downtime and improve efficiency. Trained and onboarded new employees, scaling the department from four to thirteen team members.

Bachelor of Arts in Political Science from Oakland University, Rochester, MI, completed in 2012.