Open to opportunities

Jeffrey Capapas

@jeffreycapapas

Message

I coordinate healthcare referrals, prior authorizations, insurance verification, and patient communication.

Zimbabwe

Message

What I'm looking for

I'm looking for a healthcare coordination or virtual support role where I can manage referrals, authorizations, insurance verification, patient communication, and compliant administrative operations.

At Access Healthcare, I coordinate referrals and prior authorizations by verifying patient benefits and eligibility, communicating referral status, and using ECW and insurance portals including Availity and UHC.

I've supported clinic operations at Atlantic Knee Clinic through HIPAA-compliant front desk triage, new-patient intake, appointment scheduling, insurance verification, and fee calculations. I focus on organized administrative processes and a seamless patient experience.

My earlier healthcare work included supporting CIGNA providers with claim details, procedure codes, billing, reimbursement, and claim adjustments at Hinduja Global Services.

I've also handled customer service, collections, banking support, sales coaching, property-inspection scheduling, and comparative market analysis. Across these roles, I bring nine years of customer support experience, communication skills, problem-solving abilities, and people skills.

Experience

Work history, roles, and key accomplishments

Referral Coordinator

Access Healthcare

Jul 2023 - Apr 2026 (2 years 9 months)

Coordinated referrals and prior authorizations, verified patient benefits and eligibility, and communicated with patients regarding referral status. Utilized EHR systems and insurance portals to ensure efficient coordination of care.

Referral Coordination Prior Authorizations Benefits Verification ECW UHC Insurance Portals

Front Desk Coordinator

Atlantic Knee Clinic

Oct 2021 - Jun 2022 (8 months)

Managed front desk triage, new patient intake, appointment scheduling, and insurance verification. Conducted fee calculations and ensured compliance with HIPAA and U.S. healthcare regulations.

HIPAA Patient Intake Appointment Scheduling Insurance Verification Front Desk Operations Triage

Lead Manager/Acquisition Specialist

Homestead Dealers

Jan 2021 - Sep 2021 (8 months)

Handled outbound calls and coordinated appointment scheduling for property inspections. Conducted comparative market analysis by running property comparables to estimate property values.

Outbound Calling Appointment Scheduling Property Valuation

Early Stage Collector

5/3 Bank

Aug 2016 - Mar 2020 (3 years 7 months)

Managed inbound and outbound calls while ensuring compliance with TCPA and company policies. Located and contacted debtors to inquire about payment status and facilitate collections.

Collections Inbound Calls Outbound Calling Skip tracing

Provider Services Representative

CIGNA Healthcare

Mar 2016 - Aug 2016 (5 months)

Collaborated with healthcare providers to explain claim details and ensure understanding of billing and reimbursement processes. Provided information on procedure codes and assisted with claim adjustments.

Healthcare Claims Provider Support Procedure Coding Claims Adjustment Billing

Phone Banker II

Wells Fargo Bank

Mar 2014 - Sep 2015 (1 year 6 months)

Provided customer support for account issues and collaborated with team members to ensure consistent service. Conducted sales coaching and mentoring to improve performance and achieve sales targets.

Customer Service Sales Coaching Mentor Account Management

Phone Banker I

Wells Fargo

Aug 2012 - Mar 2014 (1 year 7 months)

Assisted customers with account inquiries and concerns, identified needs, and presented appropriate products and services. Maintained focus on customer satisfaction and positive interactions.

Customer Service Account Management Product Knowledge