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jeba dheboral

@jebadheboral

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I resolve application issues, monitor SQL databases, and improve customer support through root cause analysis.

India

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What I'm looking for

I'm looking for an application or technical support opportunity where I can resolve customer issues, monitor systems and databases, perform root cause analysis, and contribute through dedicated, customer-focused support.

I managed Buy, Renewal, and Active Health applications for an Aditya Birla Health Insurance client, resolving escalated support tickets within agreed SLAs. I monitored SQL databases and system performance, investigated customer-reported application issues, and performed root cause analysis for production incidents.

Earlier at Wipro, I supported MicroATM installation and configuration, handled L1 hardware troubleshooting, coordinated with vendors and internal teams, and created reports and dashboards. I bring practical technical and SQL support experience, documentation skills, and a strong commitment to customer satisfaction.

Experience

Work history, roles, and key accomplishments

Application Support Engineer

Aditya Birla Health Insurance

Jul 2023 - Jul 2024 (1 year)

Managed Buy, Renewal and Active Health Application projects, monitored SQL databases, and provided technical guidance to users. Resolved escalated tickets within SLAs and performed root cause analysis for production incidents.

SQL Technical Support Troubleshooting Root Cause Analysis Documentation SLA Management System Monitoring

Desktop Engineer

Wipro

Jan 2016 - Dec 2016 (11 months)

Handled MicroATM installation and configuration, created terminal IDs, and coordinated with vendors. Provided L1 support for hardware issues and generated reports and dashboards.

Micro ATM Installation Configuration Troubleshooting L1 support Reporting Dashboarding Vendor coordination