Jearim Hernandez
@jearimhernandez
Project manager blending PMI, Scrum, ITIL, and ISO audits to deliver IT projects.
MexicoWhat I'm looking for
I’m a Business Management Engineer and IT Project Manager with 6+ years leading IT projects using PMI standards, agile (Scrum), ITIL frameworks, and ISO 9001/19011 auditing practices. I focus on measurable delivery, disciplined governance, and service excellence from planning through execution.
At Intosys, I execute end-to-end coordination for POS (Point of Sale) implementations across 15+ retail locations, while managing IT service delivery for various international accounts. I also administer project budgets up to $500K MXN and achieved a 15% reduction in contractor costs through Purchase Order (PO) optimization and strategic vendor management.
Previously, I led field crews for FTTH deployment across 8+ zones, maintaining a 90% on-time delivery rate for milestone commitments. I also rebuilt help desk service workflows with ITIL, delivering an 80% reduction in resolution times and improving SLA compliance to 98%, while implementing an Integrated Management System (IMS) for ISO 9001:2015 certification across 30+ processes.
I bring a strong continuous-improvement mindset, including digital traceability that reduced material losses by 20% and accounting process optimization that reduced monthly closing time by 35% while eliminating 90% of errors. I aim to turn complex operational constraints into clear plans, KPI-driven visibility, and sustainable process quality.
Experience
Work history, roles, and key accomplishments
IT Project Manager
Intosys
Oct 2022 - Present (3 years 8 months)
Managed end-to-end POS (Point of Sale) IT implementations across 15+ retail locations and oversaw IT service delivery for multiple international accounts. Administered project budgets up to $500K MXN and reduced contractor costs by 15% through PO optimization and vendor management.
Project Manager
Estevez.Jor Projectmanagement
Dec 2021 - Aug 2022 (8 months)
Led fiber optic (FTTH) deployment across 8+ zones, achieving a 90% on-time delivery rate for project milestones. Reduced material losses by 20% via digital traceability, and accelerated the revenue cycle by 30% by improving tracking of contractor estimates and valuations.
Project Manager Jr
ConsultoresAMD
Apr 2020 - Oct 2021 (1 year 6 months)
Restructured ITIL-based service workflows, reducing resolution times by 80% and increasing SLA compliance to 98%. Implemented an ISO 9001:2015 Integrated Management System (IMS) across 30+ processes and improved portfolio information access by 40% through centralized document management.
Process Improvement Consultant
Especias y Condimentos de México
Redesigned accounting workflows by analyzing jobs, mapping processes, and standardizing 15+ procedures to address recurring errors and delays in monthly reporting. Reduced monthly closing time by 35% and eliminated 90% of errors tied to non-standardized tasks.
Education
Degrees, certifications, and relevant coursework
Instituto Tecnológico de Tlalnepantla
Bachelor's Degree, Business Management Engineering
Earned a Bachelor's Degree in Business Management Engineering.
Centro de Innovación y Desarrollo Emprendedor
Postgraduate Diploma, Project Management
Completed a Postgraduate Diploma in Project Management.
International Lean Six Sigma
Green Belt, Lean Six Sigma
Achieved Green Belt certification in International Lean Six Sigma.
ITIL v4
ITIL V4 Fundamentals, IT Service Management
Certified in ITIL V4 Fundamentals for service management.
SCRUMstudy
Scrum Fundamentals, Agile / Scrum
Certified in Scrum Fundamentals (agile methodology).
ISO 9001/19011
ISO 9001/19011 Lead Auditor, Quality Management & Auditing
Certified Lead Auditor for ISO 9001 (and related ISO 19011 auditing guidance).
Tech stack
Software and tools used professionally
Availability
Location
MexicoAuthorized to work in
Job categories
Skills
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