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Jeanpaul Lema

@jeanpaullema

Sales and SEO specialist at Holafly who promoted eSIMs through LINE and created Japanese- and English-language SEO content.

Peru

Message

At Holafly, I supported global sales of eSIM connectivity for international travelers, working on B2C and B2B upselling and cross-selling. I also collaborated with the sales team on LINE promotional campaigns, including automated messaging and Rich Menus.

I provided omnichannel customer support in Japanese and English, and researched, wrote, and optimized SEO pages and articles for Japanese- and English-speaking audiences.

At Italki, I designed and conducted Japanese lessons for global students, focusing on business communication etiquette, conversation, and cross-cultural understanding.

My earlier work included customer relations and sushi bar management at Edo Sushi Bar, budget and administrative support at Ruway Arquitectos & Ingenieros, and architectural 3D modeling and drafting at BSRS Firm.

Experience

Work history, roles, and key accomplishments

Specialized Sales & Customer Support Specialist

Holafly

Jan 2023 - Jan 2026 (3 years)

Drove global sales of eSIM connectivity solutions, executing B2C/B2B upselling and cross-selling strategies. Delivered trilingual omnichannel support in Japanese and English, and optimized SEO content for global markets.

Consultative Sales B2C Sales B2B Sales Upselling Cross Selling Omni Channel Support Customer Experience CRM SEO Content Strategy LINE Japanese English Spanish

Japanese Language & Intercultural Communication Tutor

Italki

Mar 2022 - Jun 2022 (3 months)

Designed and conducted tailored Japanese language sessions focusing on business communication etiquette, conversation skills, and cross-cultural understanding for global students.

Japanese Language Teaching Intercultural Communication Business Communication Curriculum Design

3D Modeler, Drafter & Visualization Specialist

BSRS Firm

Jan 2017 - Mar 2019 (2 years 2 months)

Developed high-quality 3D architectural renders and technical executive blueprints for corporate client presentations.

3D Modeling architectural drafting Visualization Autocad Revit SketchUp Lumion

Itamae / Direct Customer Relations & Sushi Bar Manager

Edo Sushi Bar

Jan 2016 - Jul 2017 (1 year 6 months)

Managed frontline customer engagement in a fast-paced environment, delivering personalized dining experiences and building customer loyalty. Maintained strict inventory quality controls.

Client Relations Customer Service Inventory Management Quality Control Team Management

Budget Analyst & Administrative Management Assistant

Ruway Arquitectos & Ingenieros

Jan 2015 - Mar 2015 (2 months)

Prepared detailed project budgets and cost breakdown analyses. Coordinated regulatory administrative documentation with governmental entities.

Budgeting Cost Analysis Administrative Management Regulatory Compliance

Education

Degrees, certifications, and relevant coursework

Universidad Ricardo Palma

Bachelor's Degree, Architecture and Urbanism

Bachelor's degree in Architecture and Urbanism completed in 2022.

Peruvian Japanese Association (APJ) – Peruvian Japanese Cultural Center

Advanced Japanese Language Specialization, Japanese Language

Advanced Japanese Language Specialization in the Japanese Descendants Program, focusing on Business Japanese, professional fluency, and honorifics/keigo.