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Jeanette Valdez

@jeanettevaldez

Bilingual Legal Intake & Administrative Assistant supporting U.S. customers with legal disputes, escalations, and case documentation.

Mexico

Message

What I'm looking for

I’m seeking legal intake, legal administrative support, or case-coordination work where I can support clients, document information accurately, follow procedures, and coordinate follow-ups.

At Teletech / DISH Network USA, I progressed from bilingual customer service agent to floor supervisor, supporting U.S. customers with complex issues, legal disputes, and escalations.

At Grupo Gayosso, I supported recruiting, candidate interviews and screening, onboarding, and personnel documentation. At Opticolors Óptica Bajío, I handled corporate purchasing, billing, records, and operations in the healthcare/vision sector.

My other experience includes billing and financial reporting at Samper, plus accounting documentation and client records at Accounting Firm. I’m best positioned for legal intake, legal administrative support, and case coordination; I’m not a U.S.-licensed attorney.

Experience

Work history, roles, and key accomplishments

Bilingual Supervisor / Floor Manager

Teletech / DISH Network USA

Started as a bilingual customer service agent and progressed to floor supervisor. Supported U.S. customers with complex issues, retention, collections, sales/contracting, legal disputes, technical support, escalations, payroll, reporting, and administrative operations.

Customer Service Escalation Handling Retention Collections Sales Contracting Disputes Technical Support Payroll Reporting Administrative Operations

Accounting Assistant / Accountant's Executive Assistant

Accounting Firm

Prepared accounting reports, payrolls, invoices, tax-related documentation, client records, appointments, and urgent accounting work.

Accounting Reports Payroll Invoicing Tax Documentation Client Records Appointment Scheduling

Human Resources Coordinator

Grupo Gayosso

Supported recruiting, candidate interviews and screening, employee onboarding, personnel documentation, evaluations, and communication between employees and management.

Recruitment Interviewing Candidate Screening Onboarding Personnel Records Evaluating Employees Communication Skills

Billing Department

Samper

Managed invoices and financial transactions related to purchasing, sales, payments, imports/exports, operating expenses, and payroll. Prepared monthly financial reports and coordinated with accounting.

Invoicing Financial Transactions Purchasing Sales Payments Import Export Operating Expenses Payroll Financial Reporting Accounting Coordination

Executive Assistant / Corporate Purchasing & Operations

Opticolors Óptica Bajío

Managed corporate accounts and purchasing with local and multinational companies, billing and documentation, databases, operational and financial reports, supplier management, employee-related records, sales, payments, and high-volume client projects in the healthcare/vision sector.