Jean Arnaud User

Delivered front-line technical support and troubleshooting to French- and English-speaking customers, resolving inquiries efficiently and maintaining high satisfaction. Collaborated with cross-functional teams and escalated complex cases to Level 2 support.

Provided French-English translation and interpretation, facilitating clear communication in a multicultural environment.

Managed customer billing communications in English for Oracle software acquisitions. Provided technical support and preventive maintenance of customer environments, including security and audit tools.

Worked as translator, interpreter, and French facilitator supporting international students and staff.

Delivered French-English translation and customer support services.

Completed the Agile Accelerator: Navigating Lean Startup, Agile and Scrum certification in March 2025.

Completed the Human Rights Due Diligence for Decent Work certification in October 2024.

Earned the Oracle Database Exadata Machine Sales Specialist certification in May 2021.

Earned the Oracle Database 12c Administrator Certified Associate certification in January 2021.

Earned the Oracle Database Appliance Sales Specialist certification in May 2021.

Earned the Oracle Private Cloud Appliance Sales Specialist certification in June 2021.

Earned the Oracle Cloud Infrastructure Sales Specialist certification in May 2021.

Earned the Oracle Database 12c Certified Associate SQL certification in November 2020.

Pursued a Master of Business Administration with a focus on Technology and Advertising Management.

Completed a Bachelor in Computer Application, gaining foundational knowledge in computing and applications.

Earned a Diploma of General University Studies in Fundamental and Applied Sciences.

Completed the Baccalauréat, série D, in 2006.