Jeam Jeam Rivera
@jeamjeamrivera
Customer-focused delivery and automotive technician with strengths in accuracy, speed, and professional service.
ZimbabweWhat I'm looking for
I’m a customer-first professional currently working as a Delivery Team Associate, fulfilling customer online orders by accurately selecting, packaging, and preparing merchandise for pickup and delivery. I maintain high standards of accuracy, efficiency, and customer service in a fast-paced retail environment, while collaborating with my team to meet daily performance goals.
Before this, I supported service operations and customer scheduling as a ServiceWriter, assisting customers by scheduling automotive services and explaining maintenance recommendations. I also worked with service documentation—creating and managing service orders while ensuring accurate Master Automotive Service documentation and billing information.
I bring hands-on automotive experience from my Associate in Science Automotive Technician training, including routine vehicle maintenance like oil changes, tire rotations, fluid checks, and filter replacements, plus inspections and maintenance reporting to advisors and technicians. I’ve also developed strong customer service foundations through Food & Beverage work in a theme park setting, including POS transactions and inventory restocking.
Experience
Work history, roles, and key accomplishments
Fulfilled customer online orders by accurately selecting, packaging, and preparing merchandise for pickup and delivery. Maintained high standards of accuracy and customer service in a fast-paced retail environment.
Assisted customers by scheduling automotive services and explaining maintenance recommendations. Created and managed service orders and coordinated communication between customers and technicians for timely service completion.
Automotive Technician
Polk State College
Feb 2023 - Jun 2023 (4 months)
Performed routine vehicle maintenance, including oil changes, tire rotations, fluid checks, and filter replacements. Conducted vehicle inspections and reported maintenance recommendations to service advisors and technicians.
Food & Beverage
Legoland
Apr 2022 - Jan 2023 (9 months)
Provided customer service in a fast-paced theme park environment and processed transactions accurately using POS systems. Prepared and served food and beverages while maintaining sanitation standards and assisted with inventory restocking.
Education
Degrees, certifications, and relevant coursework
Ridge Technical College
Activities and societies: Coordinated communication between customers and technicians to support timely service completion.
Created and managed service orders while helping ensure accurate automotive service documentation and billing information.
Polk State College
Associate in Science, Automotive Technician
2023 -
Activities and societies: Performed oil changes, tire rotations, fluid checks, and filter replacements; reported maintenance recommendations to service advisors/technicians.
Completed automotive technician training by performing routine vehicle maintenance and conducting vehicle inspections with maintenance recommendations.
Availability
Location
ZimbabweAuthorized to work in
Job categories
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