Open to opportunities

jc bolabo

@jcbolabo

Business Analyst in banking and payments, translating core banking and ISO 20022 needs into requirements and supporting technology delivery.

Philippines

Message

At Nityo Infotech Services Philippines Inc., I gathered and analyzed requirements for Metrobank core banking enhancements. I assessed business and system impacts, investigated root causes, and supported implementation coordination.

At Optimum Info Solution Philippines Inc., I collaborated with business, operations, compliance, and technology stakeholders on Mizuho’s ISO 20022 migration and payment-system initiatives. I documented requirements and processes, identified gaps, and investigated payment exceptions and application issues.

At JPMorgan Chase & Co., I led a Payments Lifecycle team supporting global payment processing, operational controls, and regulatory requirements. Earlier, at Wells Fargo, I supported correspondent banking, SWIFT, and wire-transfer operations.

Experience

Work history, roles, and key accomplishments

Business Analyst

Nityo Infotech Services Philippines Inc.

Mar 2026 - May 2026 (2 months)

Gathered and analyzed business requirements for core banking enhancements, translating operational needs into clear requirements for technology teams. Collaborated with stakeholders to clarify requirements, identify gaps, and assess impacts.

Requirements Gathering Business Needs Analysis Impact Assessments Root Cause Analysis Process Analysis Stakeholder Management Status Reporting Agile Excel PowerPoint Word Redmine

Business Analyst

Optimum Info Solution Philippines Inc.

Jun 2025 - Nov 2025 (5 months)

Collaborated with stakeholders on ISO 20022 migration and payment-system initiatives, translating business needs into requirements and process documentation. Performed process assessment, gap identification, and business impact analysis.

ISO 20022 Payments Requirements Documentation Process Analysis Gap Analysis Business Impact Analysis (BIA)Root Cause Analysis Agile Status Reporting Stakeholder Communication

Payments Lifecycle Team Leader

JPMorgan Chase & Co.

Jul 2021 - May 2025 (3 years 10 months)

Led a team supporting global payment transaction processing, maintaining service quality, operational controls, and regulatory requirements. Conducted root cause analysis of complex operational and system issues and coordinated corrective actions.

Payments Transaction Processing Operational Controls Regulatory Compliance Root Cause Analysis Team Leadership Mentorship Process Improvement Cross functional Coordination

Senior Operations Analyst

Wells Fargo

Nov 2011 - Dec 2019 (8 years 1 month)

Supported banking operations across correspondent banking, SWIFT, and wire transfers. Analyzed transaction processing, exceptions, operational issues, and process gaps to support timely resolution.