Jay Soria
@jaysoria
I lead global travel & expense operations, ensuring compliant, efficient spend with great employee experience.
PhilippinesWhat I'm looking for
I serve as a Travel & Expense Subject Matter Expert, providing policy guidance and strategic support to employees, executives, recruiters, and business stakeholders worldwide. At OpenAI, I manage complex travel and expense exceptions, lead high-priority escalations, and improve audit readiness by standardizing exception management and documentation.
Previously, I audited employee expense reports and corporate card transactions using SAP Concur and SAP ERP, handled end-to-end corporate card administration, and resolved Travel & Expense inquiries through phone, email, and case management. Earlier roles in PayPal and iQor strengthened my focus on compliance, fraud risk/chargebacks, KYC requirements, and customer experience—skills I bring to operational improvements and stakeholder management today.
Experience
Work history, roles, and key accomplishments
Served as a global Travel & Expense subject matter expert, providing policy guidance and resolving complex travel and expense exceptions. Led high-priority escalations and improved audit readiness by standardizing exception management processes and documentation.
Audited employee expense reports and corporate card transactions using SAP Concur and SAP ERP to ensure compliance with policies and SLAs. Managed end-to-end corporate card administration and provided timely support for Travel & Expense inquiries across phone, email, and case management.
Supported merchants and customers with account, payment, dispute, and compliance-related concerns while meeting service-level objectives. Investigated fraud risks, chargebacks, account limitations, and KYC requirements to protect platform integrity and regulatory compliance.
Customer Service Representative
iQor
Aug 2015 - Aug 2018 (3 years)
Delivered customer support via phone, email, and chat, resolving billing, account, dispute, and sales-related inquiries. Investigated customer concerns, escalated complex issues when needed, and maintained service quality and compliance standards.
Education
Degrees, certifications, and relevant coursework
De La Salle University–Dasmariñas
Bachelor of Science in Business Operations Management, Business Operations Management
2015 - 2020
Bachelor of Science in Business Operations Management (Night College Scholar) at De La Salle University–Dasmariñas from June 2015 to October 2020.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Job categories
Skills
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