Jayshree Roy
@jayshreeroy
Strategic operations leader driving CX, retention, and revenue growth in tech-enabled businesses.
IndiaWhat I'm looking for
I am a strategic operations leader with 5+ years of experience scaling customer-centric programs across CX, operations, and go-to-market functions in fast-paced, tech-driven environments.
At Vedantu, I led post-sales operations for 3,500+ active learners and a 17-member ops team, driving ₹1.5 Cr+ monthly revenue while improving class consumption to 90%+ and raising consumption revenue from 35% to 55%.
I specialize in retention and customer experience—raising NPS from 32 to 65 and CSAT from 31% to 96%—by implementing experience charters, automating SLA tracking with Freshdesk, and launching targeted interventions such as the “First 15 Days Experience.”
I’m focused on process excellence and automation, having launched 20+ program automations, automated 10+ dashboards to eliminate manual reporting, and led growth projects that generated significant non-assisted and retention-driven revenue.
Experience
Work history, roles, and key accomplishments
Head of Operations
Vedantu Innovations
Jul 2020 - Nov 2025 (5 years 4 months)
Led post-sales operations for 3,500+ active learners and a 17-member ops team, driving ₹1.5 Cr+ monthly revenue while improving class consumption to 90%+ and reducing refunds by 70%. Implemented automation and process changes that raised NPS from 32 to 65 and CSAT from 31% to 96% within months.
Project Coordinator
HS Brands International
Apr 2019 - Jul 2020 (1 year 3 months)
Managed 20+ client projects across 30+ locations, onboarding seven high-profile clients and improving client satisfaction by 20% while reducing delivery timelines by 15%. Recruited and managed 200+ freelance shoppers and increased evaluation accuracy from 85% to 95%.
Education
Degrees, certifications, and relevant coursework
Bangalore University
Master of Business Administration, Marketing
2017 - 2019
Grade: 76%
Completed a Master of Business Administration in Marketing with 76% focusing on marketing strategy and operational leadership.
Veer Narmad South Gujarat University
Bachelor of Business Administration, Marketing
2014 - 2017
Grade: 69%
Completed a Bachelor of Business Administration in Marketing with 69% covering foundational business and marketing principles.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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