Jayshree Roy
@jayshreeroy
Strategic operations leader driving CX, retention, and revenue growth in tech-enabled businesses.
IndiaWhat I'm looking for
I am a strategic operations leader with 5+ years of experience scaling customer-centric programs across CX, operations, and go-to-market functions in fast-paced, tech-driven environments.
At Vedantu, I led post-sales operations for 3,500+ active learners and a 17-member ops team, driving ₹1.5 Cr+ monthly revenue while improving class consumption to 90%+ and raising consumption revenue from 35% to 55%.
I specialize in retention and customer experience—raising NPS from 32 to 65 and CSAT from 31% to 96%—by implementing experience charters, automating SLA tracking with Freshdesk, and launching targeted interventions such as the “First 15 Days Experience.”
I’m focused on process excellence and automation, having launched 20+ program automations, automated 10+ dashboards to eliminate manual reporting, and led growth projects that generated significant non-assisted and retention-driven revenue.
Experience
Work history, roles, and key accomplishments
Head of Operations
Vedantu Innovations
Jul 2020 - Nov 2025 (5 years 4 months)
Led post-sales operations for 3,500+ active learners and a 17-member ops team, driving ₹1.5 Cr+ monthly revenue while improving class consumption to 90%+ and reducing refunds by 70%. Implemented automation and process changes that raised NPS from 32 to 65 and CSAT from 31% to 96% within months.
Project Coordinator
HS Brands International
Apr 2019 - Jul 2020 (1 year 3 months)
Managed 20+ client projects across 30+ locations, onboarding seven high-profile clients and improving client satisfaction by 20% while reducing delivery timelines by 15%. Recruited and managed 200+ freelance shoppers and increased evaluation accuracy from 85% to 95%.
Education
Degrees, certifications, and relevant coursework
Bangalore University
Master of Business Administration, Marketing
2017 - 2019
Grade: 76%
Completed a Master of Business Administration in Marketing with 76% focusing on marketing strategy and operational leadership.
Veer Narmad South Gujarat University
Bachelor of Business Administration, Marketing
2014 - 2017
Grade: 69%
Completed a Bachelor of Business Administration in Marketing with 69% covering foundational business and marketing principles.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Interested in hiring Jayshree?
You can contact Jayshree and 90k+ other talented remote workers on Himalayas.
Message JayshreeFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
