Jay Malik

Served as primary technical authority for enterprise Dynamics 365 CRM and ERP engagements, leading end-to-end solution design from scoping through delivery and hypercare. Rebuilt and optimized external-system integrations using Azure Functions, Logic Apps, and Service Bus to resolve reliability issues and improve maintainability, while driving Copilot Studio adoption via client workshops.

Led development teams delivering scalable Dynamics 365 CRM solutions across simultaneous client projects, ensuring quality and technical consistency across workstreams. Designed and built advanced customizations including plugins, workflows, and PCF controls, and resolved complex production issues to restore system stability and user-facing reliability.

Developed and enhanced Dynamics 365 CRM solutions while maintaining CRM–ERP integrations with Business Central and Finance systems. Built C# and JavaScript plugins and workflows to improve cross-system data consistency, and supported data migrations, upgrades, and cloud transition initiatives with minimal disruption.

Configured and customized Microsoft Dynamics CRM solutions across multiple verticals, combining functional configuration with technical development. Developed plugins, workflows, and JavaScript enhancements, supported integrations and data migrations, and created SSRS reports and Dynamics dashboards for sales, service, and CRM data quality visibility.

Earned a Bachelor of Science in Computer Science from NJ Institute of Technology.