At Firstsource Solutions Limited, I handle customer issues and escalated cases involving vehicle documentation, record discrepancies, and regulatory concerns. I also share vehicle loan agreement reports and maintain confidential motor vehicle data in line with privacy and government regulations.
I mentor and support junior associates on process knowledge, compliance, and customer handling. I work toward timely resolutions while meeting service-level agreements, quality scores, and customer satisfaction targets.
At XPERITUS INSURANCE BROKER PVT LTD, I handled claim intimation, claim files, and claim monitoring. I also updated Excel spreadsheets to track claims and supported insured people, claimants, insurers, and clients throughout the process.
At IFFCO TOKIO GENERAL INSURANCE COMPANY, I prepared insurance policies and health cards, maintained premium records, and reported on claims. Earlier, as an Accountant Intern at CA FIRM (BYCULLA), I filed GST returns and consolidated sales and purchase registers for GSTR-9 and GSTR-9C preparation.
