Open to opportunities

Jaycob Ruff

@jaycobruff

Detail-oriented Field Service Technician specializing in automotive quality control, defect analysis, and EV launch support.

United States

Message

What I'm looking for

I’m looking for a hands-on automotive role where I can perform diagnostics and defect/root-cause analysis, drive process improvements, and support EV/vehicle launches—working with cross-functional teams to keep production quality high and downtime low.

I’m a reliable, detail-oriented technician with 4+ years of experience in quality control, defect analysis, and field service in automotive manufacturing environments. In my current role, I perform paint thickness inspections and diagnostics with specialized tools to maintain General Motors vehicle quality standards, quickly resolving complex technical issues to minimize production downtime.

Previously, I successfully launched the first all-electric Cadillac Lyriq and Acura ZDX vehicles by driving product quality testing, root cause analysis, and corrective actions with cross-functional teams. I also perform process audits, develop detailed inspection reports, identify defect trends through data analysis, and train new employees on quality control procedures and best practices.

Experience

Work history, roles, and key accomplishments

Field Service Technician

BASF

Apr 2024 - May 2026 (2 years 1 month)

Performed paint thickness inspections and diagnostics to maintain General Motors vehicle quality standards, diagnosing and resolving complex technical issues to minimize production downtime. Maintained accurate service records and completed ongoing manufacturer training on new technologies.

Technical Troubleshooting Diagnostics Root Cause Analysis Production Downtime Reduction

Defect Analyst

Abednego Environmental Services

Jun 2022 - Apr 2024 (1 year 10 months)

Launched the first all-electric Cadillac Lyriq and Acura ZDX vehicles while ensuring quality standards were met. Conducted product quality testing, root cause analysis, implemented corrective actions, and analyzed defect trends through data-driven process audits.

Root Cause Analysis Quality Testing Data Analysis Defect Trending Cross Functional Collaboration Employee Training

Booth Blaster / Janitorial Technician

MPS Group, Inc.

Jul 2019 - Jul 2022 (3 years)

Executed 40k blasting and deep cleaning of GM paint booths and robots every weekend to ensure production readiness. Maintained strict safety and sanitation standards, trained new staff, and coordinated cleaning schedules to minimize operational disruptions.

BLAST Paint Booth Maintenance Safety Compliance Staff Training Schedule Coordination

Sales Associate

Skechers

Nov 2017 - Jun 2019 (1 year 7 months)

Consistently met or exceeded monthly sales targets through strong customer relationships and upselling. Provided customer service, supported inventory management, and contributed to visual merchandising.

Customer Service Upselling Sales Targets Inventory Management Visual Merchandising Retail Operations Product Knowledge Relationship Building Reporting

Retail Sales Associate

GameStop

Sep 2016 - Nov 2017 (1 year 2 months)

Provided product expertise and exceptional customer service in a fast-paced retail environment. Trained new associates and contributed to store sales goals.

Customer Service Retail Sales Staff Training Fast Paced Environment Sales Goals Team Collaboration Merchandising Customer Relationship Management

Tire Technician

B Williams Tires

Feb 2015 - Sep 2016 (1 year 7 months)

Performed tire installations, rotations, repairs, balancing, and alignments with high daily volume. Provided expert customer recommendations while maintaining strict safety protocols.

Tire Rotation Recommendations