Alyssa Cattell
@alyssacattell
Automotive-focused customer service professional who diagnoses issues and improves operations with data entry.
United StatesWhat I'm looking for
I’ve built my career around delivering exceptional customer service while diagnosing automotive issues and translating them into clear, practical solutions. I’m at my best when I can put customers at ease, answer questions confidently, and keep day-to-day operations moving efficiently.
In automotive retail, I handled incoming customer needs by diagnosing based on the description provided and directing the right parts. I also progressed toward becoming a Parts Expert by deepening my knowledge of automotive components and how their systems work.
On the service side, I performed oil changes, completed tire inspections and repairs/replacements, and ensured accurate documentation of torque specifications and PSI. I also handled battery testing and replacements and maintained a clean, organized shop to support faster turnaround times.
Outside automotive, I supported medical device assembly with sanitary procedures and used microscopes and tools such as soldering when needed. I bring that same attention to detail, teamwork mindset, and professionalism to every role.
Experience
Work history, roles, and key accomplishments
Commercial Driver
AutoZone
Sep 2024 - Sep 2025 (1 year)
Delivered parts to local commercial businesses while building relationships with shop owners. Answered incoming calls and directed customers to correct parts after diagnosing issues based on provided descriptions.
Sales & Service Professional
Les Schwab
Feb 2024 - Oct 2024 (8 months)
Provided customer service by identifying vehicle issues and advising on safety risks. Performed tire changes and TPMS sensor reset, and managed inventory and freight organization for efficient showroom operations.
Pharmaceutical Technician
Glaukos
Jan 2022 - Oct 2023 (1 year 9 months)
Assembled medical devices for the eye using microscopes and various tools, including soldering in some instances. Followed sanitary procedures and used proper equipment in the facility.
Automotive Service Technician
Walmart
Jan 2023 - Sep 2023 (8 months)
Performed oil changes with documentation of drain plug torque and fill capacity, and reported noticed vehicle issues. Completed tire inspections and replacements, tested and replaced customer batteries when needed, and maintained a clean, organized shop by stocking tires and batteries.
Realtor’s Assistant
CYP Realty
Aug 2019 - Jan 2022 (2 years 5 months)
Supported real estate tasks to improve client satisfaction and operational efficiency. Managed client communications, coordinated property viewings, handled documentation logistics, and assisted with property searches.
Education
Degrees, certifications, and relevant coursework
Universal Technical Institute (Long Beach)
Associate's Degree, Auto & Diesel
Grade: 4.0 GPA
Activities and societies: Practiced real-life situations and completed all necessary steps for successful repair; excelled in Electrical & Transmission classes.
Earned an Associate's degree in Auto & Diesel through Universal Technical Institute, completing real-life repair coursework and required program steps. Excelled in Electrical & Transmission classes and graduated with a 4.0 GPA.
Availability
Location
United StatesAuthorized to work in
Job categories
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