jayant singh

I’m a results-driven Senior Customer Service Specialist with 5+ years of experience in international BPO environments, supporting healthcare, telecom, technology, and subscription clients. I focus on omnichannel support—voice, chat, and email—while driving churn reduction and retention through clear VoC insights.

I consistently achieve 98% CSAT, reduce AHT, improve FCR, and meet SLA/KPI targets. In my current role with UnitedHealthcare via TaskUs, I handle 60+ daily healthcare member interactions and coordinate escalations, claims follow-up, and case closure to keep performance within SLA benchmarks.

Across my roles, I’ve helped customers resolve billing, streaming, and subscription issues while improving the end-to-end customer journey. I’ve also driven revenue through upselling and cross-selling, and I’ve earned recognition for performance—delivering Tier 2 technical support at Dell NA via Concentrix and achieving Best Performer with 98% CSAT and an avg. call duration under 7 minutes.

I work comfortably in 24x7 rotational shifts, and I bring a strong technical problem-solving mindset (Tier 1 & 2 troubleshooting, hardware/software support, escalation management) paired with strong customer success execution (NPS, churn reduction, retention). I’m an immediate joiner and I’m energized by roles where I can optimize processes and improve customer outcomes using tools like Salesforce, Zendesk, and Avaya.