Jayant Singh

I’m a results-driven customer service professional with 5+ years in international BPO environments supporting healthcare, telecom, technology, and subscription clients. I specialize in omnichannel support (voice, chat, email) and I’m known for improving CSAT and customer outcomes while meeting SLA/KPI targets.

In my current role as Customer Advocate | UnitedHealthcare via TaskUs, I handle 60+ daily interactions for claims, benefits, deductibles, copays, prescriptions, and plan coverage. I coordinate escalations and case closure with internal teams, and I use VoC insights to flag recurring issues and drive process optimization—while maintaining strong FCR and CSAT within SLA benchmarks.

Previously, I supported customers through subscriptions and streaming at YouTube TV via Teleperformance, reducing AHT through streamlined workflows and exceeding monthly churn reduction targets. Before that, as a Senior Technical Advisor | Dell NA via Concentrix, I delivered Tier 2 troubleshooting on hardware, software, and system performance, earning Best Performer for 98% CSAT and mentoring junior advisors on QA standards and SLA adherence.

I bring deep CRM-driven troubleshooting and support execution using Salesforce, Zendesk, and Avaya, with a strong focus on QA, process optimization, and churn reduction. I’m an immediate joiner, comfortable with 24x7 rotational shifts, and I’m continuing to upskill with the AI Tools Workshop — Be10x (2025).