Jayalakshmi Veerappan

I am a seasoned Principal Engineer with over 15 years of hands-on experience in providing comprehensive technical assistance and solutions across diverse IT environments. My role at Dell Technologies has honed my skills in administration, maintenance, and incident management, where I oversee critical tasks such as daily site monitoring and application deployment. I thrive in agile environments, acting as a Product Owner to enhance application availability and drive continuous improvement through automation.

Throughout my career, I have effectively managed customer escalations, ensuring timely resolutions that exceed expectations. My technical expertise is complemented by my ability to foster collaboration among cross-functional teams, analyze incident closure rates, and conduct blameless postmortems to identify root causes of incidents. I am passionate about driving technical excellence and customer satisfaction, and I am eager to leverage my experience in a dynamic organization.