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Jawanna Wiley

@jawannawiley

Senior Human Resources Generalist at SOUTHEAST QSR LLC / PROMETHEUS SALT CREEK MANAGEMENT, supporting 7,000+ employees across 250+ locations.

United States

Message

At SOUTHEAST QSR LLC / PROMETHEUS SALT CREEK MANAGEMENT, I supported employee relations, compliance, leave administration, and claims for Taco Bell, IHOP, and Pizza Hut locations. I handled sensitive workplace investigations and advised field leadership across a workforce of more than 7,000 employees and 250+ locations.

I managed workers’ compensation claims from initial reporting through resolution and coordinated general liability and property damage matters with internal and external partners. I also supported FMLA and ADA processes, maintained HR records in systems including TalentReef and Paycor, and developed policies and tracking tools.

Experience

Work history, roles, and key accomplishments

Senior Human Resources Generalist

Southeast QSR LLC / Prometheus Salt Creek Management

Oct 2010 - Sep 2026 (15 years 11 months)

Provided comprehensive HR generalist, employee relations, compliance, leave administration, claims management, and risk management support for a multi-location restaurant franchise organization. Supported a workforce of more than 7,000 employees across 250+ locations, including more than eight years of remote HR support.

Arbitration Specialist / Payment Recovery Unit Examiner II

GEICO

May 2009 - Oct 2010 (1 year 5 months)

Analyzed complex claims, reviewed supporting documentation, and developed written arguments supporting liability determinations and payment recovery positions. Prepared intercompany arbitration contentions and represented the company during arbitration hearings.

Claims Analysis Arbitration Payment Recovery Negotiation Documentation Attention To Detail

Telephone Claims Representative (TCR1)

GEICO

Jul 2007 - May 2009 (1 year 10 months)

Investigated liability, first-party medical, and coverage issues by reviewing policy information, police reports, photographs, and vehicle damage evidence. Gathered and evaluated evidence to determine liability based on documented facts and applicable policy provisions.

Claims Investigation Liability Determination Client Communication Documentation

Student Supervisor / Accounting & Administrative Graduate Assistant

Georgia College & State University

Jan 2003 - Jul 2007 (4 years 6 months)

Recruited, hired, onboarded, trained, scheduled, evaluated, and supervised more than 30 student employees across multiple job classifications. Developed employee manuals, handbooks, performance guides, and training materials; delivered training to approximately 25–30 employees.