Javier Roberto Villavicencio

Managed enterprise client relationships and cross-functional initiatives to drive product adoption and customer success. Identified account growth opportunities through upselling, expansion, and increased platform utilization.

Drove client adoption and utilization of HR technology solutions through regular governance meetings, business reviews, and targeted engagement. Delivered training, workshops, and adoption campaigns to support new features and optimize platform usage.

Coordinated the configuration and deployment of a new HR ticketing tool in line with business requirements. Managed stakeholder alignment, transition planning, end-user training, and go-live readiness.

Maintained HRIS data accuracy across SuccessFactors (HRspace), Meta4 PeopleNet, and related systems. Provided Level 2 support for HR applications, employee self-service, and HR ticketing tools.

Handled employee HR inquiries through ticketing systems and the HR hotline. Maintained employee records, processed documentation requests, and coordinated with HR specialists.

Executed organizational changes in Oracle HR systems, including bulk uploads and downstream system coordination. Conducted HR and payroll data reconciliation, investigated discrepancies, and coordinated corrective actions.

Maintained Oracle HR organizational structures and implemented organizational changes. Created end-user training materials using Oracle User Productivity Kit (UPK).

Processed employee inquiries and maintained Oracle HR records for UK employees. Supported compensation, benefits, payroll coordination, and employee data protection.

Delivered HR shared services support to UK employees, including employee inquiries, SAP record updates, and employment references. Coordinated with HR, payroll, and internal service teams on employee benefits, contracts, and administrative matters.

Bachelor of Science in Psychology from the University of Santo Tomas, Manila, Philippines, from 2006 to 2010.