Open to opportunities

Jaume Fiol

@jaumefiol

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Seasoned ITSM Consultant with expertise in BMC Remedy and Helix.

Zimbabwe

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What I'm looking for

I am seeking a role that fosters collaboration, innovation, and growth opportunities.

I am a seasoned BMC Remedy & Helix Consultant with over 5 years of experience in IT Service Management. My journey has been marked by a strong commitment to customer satisfaction and a methodical approach to problem-solving. I have successfully integrated CMDBs for major clients, including the consolidation of multiple branches of BBVA into a single, efficient system. My extensive use of SQL and data management tools has enabled me to deliver high-quality results consistently.

Throughout my career, I have developed a deep understanding of the Software Development Life Cycle, particularly in agile environments. My experience includes migrating over 2000 reports to BMC Helix Dashboards and creating customized forms and workflows to enhance user experience. I pride myself on my ability to communicate effectively with clients and team members, ensuring that project requirements are met and exceeded.

With a solid foundation in ITIL 4 practices and a diverse technical skill set, I am well-equipped to tackle complex ITSM challenges. I am passionate about leveraging technology to improve service delivery and drive business success.

Experience

Work history, roles, and key accomplishments

Current

BMC Remedy & Helix Consultant

Current

NTT DATA

Feb 2025 - Present (5 months)

Integrated CMDBs from different BBVA bank branches into a consolidated CMDB, extensively using SQL for data loading and class management. Created several dashboards using BMC Helix Dashboards to improve visibility of CMDB integrations and determine the performance of custom Spoon jobs.

Helix SQL Spoon Grafana BMC Helix Dashboards

BMC Remedy & Helix Consultant

TIBERONE EUROPE BV

Aug 2024 - Present (11 months)

Migrated over 2000 reports from Smart Reporting to BMC Helix Dashboards using an Agile methodology and extensive SQL. Created and modified Visual Studio Builder Views to ease dashboard handling for end users.

BMC Helix Dashboards SQL Visual Builder Agile Grafana

BMC Remedy & Helix Consultant

INDRA (MINSAIT)

Aug 2023 - Present (1 year 11 months)

Developed a massive BMC ITSM Remedy & Helix implementation for over 200k active users, including migration to DWP and upgrading. Maintained the BMC Remedy platform along with DWP up to version 20.x, ensuring compliance with Change, Incident, Problem, Asset, Service Level, and Service Request modules.

BMC ITSM Remedy Helix Jira SQL PostgreSQL

BMC Remedy & Helix Consultant

PLEXUS

Aug 2020 - Present (4 years 11 months)

Developed in BMC Remedy the integration of electromedical equipment contracts for public healthcare in Spain, including creation and maintenance of customized modules for INC, WO templates, CI management, and SLA workflows. Created customized forms, active links, filters, escalations, and web services, adapting base elements as per requirements.

PostgreSQL ITSM Incident Management Change Management

Developer

PLEXUS

Oct 2017 - Present (7 years 9 months)

Completed dual training for one year in development, focusing on Java, PHP, HTML, CSS, JavaScript, jQuery, Bootstrap, and MySQL. Worked on an internal project using Angular and Spring Boot, and contributed to a Liferay project involving Java, JSP, SCSS, CSS, HTML, JavaScript, jQuery, and Freemarker.

Java PHP HTML CSS JavaScript jQuery Bootstrap MySQL Angular Spring Boot Liferay JSP SCSS Freemarker

Education

Degrees, certifications, and relevant coursework

FUEIB

Certificate of professionalism, Object oriented programming and relational databases

Focused on object-oriented programming and relational databases, gaining foundational knowledge in software development. Developed skills essential for managing and interacting with databases.

FUEIB

Certificate of professionalism, Preparation and publication of web pages

Acquired expertise in preparing and publishing web pages, covering various aspects of web development. This included learning techniques for effective content presentation and online deployment.