At Flipkart India Pvt. Ltd., I managed learning and development operations across 135 delivery hubs and supported training across 235 operational units for FTE, FTC, and WM teams.
I designed and delivered training through LMS, e-learning, workshops, coaching, and job-shadowing. I achieved 95% LMS completion while managing the largest cluster in Uttar Pradesh.
I rolled out operational workflows and SOP updates across delivery hubs, supporting compliance and smooth live operations. I also led and mentored L&D specialists and worked with operations leaders and branch managers to close skill gaps.
At DTDC Express Ltd., I managed customer service escalations across 17 East UP branches, monitored TAT dashboards, and coordinated with logistics, hub operations, and transport teams to resolve complex issues.
