At World Family Innovations Ltd., I built the business case for a new subscriber service, pitched it to the C-suite, and led its launch across Hong Kong, Taiwan, and Korea. I also replaced an off-the-shelf CRM with an in-house build and introduced Zendesk for in-app customer support.
As a strategy consultant to the CEO, VP of Innovation & Global Services, and CFO, I tracked results in Power BI and improved Korea subscriber retention from 48 to 57 months over two years. I also led cost restructuring across Korea and Hong Kong that saved more than $25K per month.
At ALO7, I progressed from head trainer to Department Director, leading 27 staff across five functions. I helped launch a digital platform and digitized curriculum for 2.5 million users, and trained more than 1,000 online teachers to use it.
I cofounded Care English, growing the academy from zero to more than 130 monthly enrolled students, and previously taught English at Unique English Academy. I hold an MBA from the University of Illinois Urbana-Champaign, am PMP certified, and designed and launched Soi Talk, a Thai-learning web app.
