Jasmine Thomas

I am a results-driven senior complex care coordinator with 5+ years of healthcare administration experience, skilled at coordinating care plans, conducting health risk assessments, managing caseloads, and assisting nurse case managers to improve member outcomes. I consistently provide exceptional customer service, maintain HIPAA compliance, and collaborate across interdisciplinary teams to ensure seamless care delivery.

In addition to care coordination, I have experience in revenue recovery—reconciling insurance payments, processing appeals, and resolving billing discrepancies—to support timely reimbursement and organizational compliance. I am adept with EMR/CRM systems and G-Suite, and bring a patient advocacy mindset demonstrated through outreach, appointment scheduling, and treatment navigation.