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Jasir Mohamed Ali Nalakath

@jasirmohamedalinalak

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Administrative and customer service professional at Tyloz, coordinating client service, scheduling, and records in SAP.

India

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At Tyloz, I coordinated client communications, staff scheduling, and service requests. I maintained client records and service entries in SAP, and prepared documentation and reports for completed work and ongoing projects.

At the British Council, I support candidate registration, examination schedules, and confidential records, as well as invigilation for TOEFL and SAT examinations across multiple venues in Saudi Arabia.

My experience also includes customer support at Majorel, Hewlett Packard, and 24/7 Customer Pvt. Ltd., covering chat and email, service tickets, technical support, and online order queries.

Experience

Work history, roles, and key accomplishments

Current

Administrative Assistant / Examination Invigilator

Current

British Council

Nov 2015 - Present (11 years)

Supported candidate registration, data entry, and examination administration. Maintained confidential records and supported invigilation for TOEFL and SAT exams.

Examination Administration Data Entry Confidentiality TOEFL SATs

Client Service Associate

Tyloz

Aug 2025 - Aug 2026 (1 year)

Coordinated daily client communications and managed staff scheduling, quotations, and service requests. Maintained client records in SAP and liaised with HR, Operations, and Procurement.

SAP Client Communication Scheduling Documentation Reporting

Customer Service Representative / Team Support

Majorel

Aug 2021 - Dec 2023 (2 years 4 months)

Handled customer communications via chat and email, followed up on concerns, and supported new team members. Provided team-lead support across food delivery and digital wallet workstreams.

Customer Service Live Chat Email Support Team Support Documentation

Technical Support Analyst

Hewlett Packard

Jan 2010 - Jan 2013 (3 years)

Managed customer support documentation and service tickets using CRM systems. Assisted with service requests and coordinated issue escalation using HPSM and CRM tools.

CRM HPSM Technical Support Ticket Management Documentation

Interactive Social Media Specialist

24/7 Customer Pvt. Ltd.

Nov 2004 - Oct 2010 (5 years 11 months)

Responded to customer queries about shipping, transit, product availability, and pricing through online support channels. Assisted with login issues, order placement, and billing queries.

Social Media Customer Support Live Chat Order Management Billing