At Elevance Health, I lead enterprise healthcare software enhancements and production initiatives across Product, Development, QA, Support, and Operations. I align scope, milestones, dependencies, testing, releases, and post-implementation support in HIPAA-compliant claims environments.
Previously at HCL Technologies, I led cross-functional delivery for multi-state Blue Cross Blue Shield programs, coordinating stakeholders, Product Owners, analysts, developers, QA, production support, and operations.
I've improved claims-processing efficiency by more than 15% through workflow analysis and data-driven process improvements, while automated Power BI and Tableau KPI reporting accelerated management decision-making by 30%.
I use Agile delivery, SDLC governance, SQL, Power BI, and root-cause analysis to turn complex operational and technical work into decision-ready updates, controlled releases, and stronger delivery performance.
